GuestUser1985
August 14, 2024
Unfortunately I was fooled with the high ratings and did not expect so low level from the 4 star hotel. I have stayed at different all inclusive and HB hotels in different countries, and this is the worst experience I ever had and the first time I want to write a bad review. (and this is not the lowest price I have paid) Writing it at 4 am as nor me nor my son can sleep due to the noise outside of the our room that is made by the restaurant or the hotel air conditioning system that our room window is facing. The noise never stops. The endless humming, clearly audible even with the windows closed, especially at night, and that makes the stay in the room like a torture. it is even louder the bar in front of the hotel, where live performances happen daily till the midnight (one more thing to mention). We were rejected to change the room and feel like hostages as this is a package holiday, counting days till the end. The food is basic, canteen ventilation is not working properly and you smell the smoke when get in as the food is fried in the open kitchen during breakfast, lunch and dinner. This is the place you want to leave as soon as get in, very noisy and smelly, staff throwing the dishes and forks to the carts right next to people eating - adding even more noise. All drinks are from the machines and so called juices have no taste, even my kid did not want to drink it, but no other options during the breakfast available for kids. Taste of the coffee from the machine is also very bad. Two bars are mentioned in the description, but never seen two of them working at the same time, there were always queues, and no way to drink something in a lobby during the day, while hiding from the heat (maybe working hours are tricky, but I have always seen the sign that bar is not working). When you order a cocktail at the pool - barmen goes somewhere behind the bar and immediately brings something in the glass, this is scary as not clear what is in and where from. Snacks at the pool bar (part of “all inclusive”) - bread, ham and cheese, nothing else I’ve seen there. So it is a high risk not to get even basic level of comfort in this hotel and spoil the whole holiday if come here.