Guest User
October 3, 2024
THEY HAVE BEDBUGS!!!!!! 9/30/24 I stayed here and woke up with bed bug bites everywhere. Me and my 4 kids, 2 of them are under the age of two by the way! I immediately gathered our belongings and went to the front desk to check out. The lady at the counter tried to argue with me about them having bugs until I showed her the bites on my arm! She then asked why didn’t I check out sooner than 7:45am if I was so unhappy with my stay, as if I would have known we would be attacked by bedbugs! Mind you, we checked in at 11pm and pretty much went right to bed after I had to request new linens because what was on the bed had urine stains!!! She then told me that because we didn’t leave in the middle of the night, they were not able to offer a refund or any further resolution. I called customer service and made a complaint but all they offered was bonus points for their loyalty program. Stay far away from this place!! I will be attaching pictures and leaving a review in every platform available!!!