Sheraton Portsmouth Harborside Hotel

As expected

Great experience!

Just what we were looking for

Beautiful hotel. Centrally located. Staff was super friendly. Room was very clean. Great stay!

Booked two rooms for me and my family. They put us directly above a wedding hall. Walls rumbled with bass drum all night. Could hear everything going on. Asked for different room, but wouldn't provide. Just kept saying sorry and that it would stop soon. . . To little success

I recently stayed at the Sheraton Portsmouth and had a terrible experience. Upon checking into our room we discovered our AC was not functioning (the fan would not turn on), our shower was dirty and had someone else’s bodily hair (looked like public hair) stuck to the floor, there was a yellow liquid that appeared to be urine in the toilet, and the floors in the room were completely filthy and stained my socks. On top of this our room smelled of cigarette smoke and we did not have a “do not disturb/clean” sign. The sheets and mattresses were stained. The shampoo bottles in the shower were moldy and also had hair stuck to them. This is unacceptable. I tried to speak with someone at the front desk however both times the line was extremely long and to the front door…there were only two employees working. Unclear if this was part of the recent outages that mariott experienced as my digital key that should have been issued was also not issued. While waiting I overheard a person in line in front of me being told that no more of our room type were available…As we checked in around 4pm and had plans, I was unable to wait around all day to speak with someone. Since it was only one night we chose to deal with it and not use any of the basic amenities in the room including the shower…and chose to sleep on top of the duvet as to not touch the filthy bed. When I communicated my concerns to mariott they forwarded them to the manager, CJ Shaw. He just spoke with me today and it’s quite unfortunate how he chose to handle the situation. Instead of being accountable for their missteps he chose to double down and blame the customer for not waiting in line and doing more to let management know…bc of course, the point of being on vacation is to spend your time and let hotels know of things they should have caught ahead of time like public hairs and stained sheets in an alleged “clean room”. Additionally when we saw cleaning staff on our floor they were on their phones and ducking between rooms and the hallway all while on their personal cell phones. It’s clear this hotel cares nothing about cleanliness, accountability or its customers and I strongly urge others to not stay here based on my experience.

Our room was small and wish they had a keurig. Otherwise everything was clean and the staff were nice.

Great place for a girls weekend!

We were delighted to find this Marriott property was so wonderful. Attentive staff, great concierge lounge, location perfect for walking around Portsmouth without having to move your car. Bright, modern, comfy beds. The first night we noticed the HVAC was particularly loud (compressor problem) but they quickly moved us to another room. The bathroom is well-lit, magnifying mirror, great counter space. All in all, we felt pampered and well-taken care of.