Guest User
March 25, 2022
I had a terrible experience with Alice and Nello Oliviero and want to warn anyone I can before they get stuck in a similar situation. I booked the entire villa, including the two annexes, for a five day wedding venue from April 11-16, 2022. When Italy fell into a Level 4: Covid-19 Lockdown, and with over 8 month's notice, I tried to get my deposit back. Obviously, international travel was off the table for the forseeable future, as this lockdown effected flights, quarantine restrictions, and most importantly the health and safety of our guests. Alice and Nello refused to return any portion of the deposit, as well as lied about reopening my dates for a potential new reservation (pictures attached). Months later after being caught in a lie, he just now unblocked my intended dates, all while keeping my entire deposit, knowing the wedding is no longer happening. The first screenshot is from March 8th, 2022, right before I emailed Nello asking why our dates were still "blocked". The second screenshot is from today, March 24th, 2022, after he replied to my email saying the dates have been open all along. I hope someone finds this useful. There are many other beautiful places to book in Positano where the owners are decent humans.