Family-friendly Hotels in Puerto del Carmen

The hotel was lovely, location great. The room was spotlessly clean. We did not eat but had a drink at the pool bar which was lovely.

Rooms are nice the pool area and heated pools are all very good . The food hall is like a war zone and the choice off food is in embarrassing if you wish to eat burgers and chicken nuggets no problem the outside restaurant does burgers chips nuggets and when you get into the main restaurant you get more burgers chips snd nuggets but also they double up with it in the buffet 🤷‍♂️so it’s just a endless supply of burgers nuggets and chips ! The show cooking is so poor it’s unbelievable and at breakfast you can’t even ask for a omelette they are all ready made ! I have stayed in many riu hotels this is by fair the worst food wise ! Will never return unfortunately

When you stay at Aqua Suites in Tías, you'll be near the beach, a 3-minute drive from Puerto del Carmen Beach and 7 minutes from Pocillos Beach. This hotel is 19.4 mi (31.2 km) from Playa Blanca and 16.6 mi (26.8 km) from Marina Rubicon.Be sure to enjoy recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.Satisfy your appetite at one of the hotel's 2 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 11:00 AM.Featured amenities include a 24-hour front desk and a safe deposit box at the front desk.Make yourself at home in one of the 67 air-conditioned rooms featuring minibars (stocked with some free items) and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

I stayed nine nights at SENTIDO Æquora Lanzarote Suites with my husband, our three children (ages 16, 14, and 8), my sister's family (including her children, ages 2 and 1), and our dad. We usually opt for all-inclusive stays in Playa de Los Pocillos annually but have never visited this hotel. We were assigned three junior suites: two on the ground floor near the splash pool and one on the first floor (18 steps up) for my elderly dad and son. I would rate this hotel three out of five stars. This review provides an honest account of our experience. Check-in Experience When we arrived at 8 pm, there was only one staff member at the front desk handling check-ins, so we had to wait in line. The lobby was impeccably clean, bright, and welcoming. The staff member was polite but distracted, frequently interrupted by phone calls and colleagues needing assistance. Soledad, his boss, intervened several times and seemed dissatisfied with his performance. At one point, he disappeared into the back office for over 5 minutes, disappointing after a long day of travelling. Overall, the check-in experience was not very welcoming, and we were underwhelmed when we finally reached our rooms. Room Quality The rooms were excellent—extremely spacious and perfect for our family. The beds were comfortable, and daily housekeeper service was available. At check-in, we could opt for less frequent housekeeper service if desired. Free Wi-Fi was available in all rooms. However, the air conditioning was not enormously powerful, and the room could have been cooler. I have experienced better air conditioning in other hotels. The room had two sleeping areas, ideal for giving our older son his space. The main downside was the communal open bathroom area, which offered no privacy for toilet use or showers. I had to ask my son to leave the room while showering since dressing had to happen in the open. While we managed, the lack of privacy in the bathroom would not be suitable for travelling with friends or children's friends. It was an unusual setup I had never encountered in a hotel. Customer Service The animation staff at the hotel were exceptional. They tirelessly provided entertainment from early morning until late evening. Our children thoroughly enjoyed the kid’s club and especially loved the mini disco. Enes, who ran the kid’s club, was fantastic. He went above and beyond to ensure all the children had a wonderful time. We are grateful for his efforts and the enjoyable experience he created for our kids. Sadly, the remaining staff significantly impacted my rating of this resort. The rudest staff I have encountered in all my years of travelling. No staff member stood out for their friendliness or effort to enhance our experience. Many were rude and diminished our experience. The resort's size affected the staff, making guests a low priority. It was unusual and unlike any other experience, I have had. On the third night, at the Nautilus Lounge Bar & Terrace, we enjoyed our eve

My daughter and I spent a great week at Hipotels La Geria. The Hotel is attractive and has a beautiful pool. It is in a good location, just across the road from a huge sandy beach and only a few minutes walk to bars, restaurants and local shops. Puerto del Carmen centre is only a short bus ride away, too, if you want more. The Hotel itself was very clean and the staff were very friendly and helpful. Our room was also clean and comfortable, with a good size bathroom, plenty of wardrobe space, fridge and a free to use safe. We were half board and found a huge choice of food available for both breakfast and dinner. We arrived late in the evening on our first day and although the restaurant was closed, they had put some cold meats, cheese and fruit out for us to eat, which was a welcome sight! We were warned that they were doing some building work on the Spa during the day, which is located near the pool but we weren't bothered by any noise or dust etc. when we used the pool. All in all, a lovely stay and we would definitely go back.

Absolutely love this place this was our 5th visit to this hotel. The staff are extremely friendly nothing is too much. The hotel is so clean thr pool area the eating areas are so well kept and maintained. This is why we return so much. I wasn't very well on one of the nights we asked for extra blankets and within 5 minutes they were brought to our room. We also received a complementary bottle of champagne and a lovely letter thanking us for our return. We recommend this hotel to our family and they have also stayed here and enjoyed every second staying at the vic.

Just returned from a fabulous 11 night holiday. We had a room with a side sea view lovely spacious room, walk in shower (rooms with a bath also available), mini fridge, microwave, safe (extra charge). Spacious terrace with 2 chairs, table and 2 sun loungers. Always loungers around the pool. The usual suspects reserving sun beds before 9.00 despite notices. Entertainment was good and lovely lounge area. Prices for drinks very reasonable 3.50 euros for a large beer (excellent beer). We were half board and the food was delicious plenty of choice and vegetarians well catered for. The staff were very friendly. Stand out was Renata on reception who arranged for our daughter who was staying for part of our holiday to have a room near ours. The hotel is closing in the spring for refurbishment and I hope the staff get some clarity soon on what will be happening to them when it closes as it is causing them some anxiety. It was really nice to see the staff really enjoying their jobs and hope they can return when the hotel reopens. The hotel is in fabulous location just near the beach and at the quiet end of the *****. We are planning to return next October.

Nice hotel, the rooms were nice, location good if you like to be slightly out of it. Plenty of food options. Good selection of drinks and cocktails. Reception staff always friendly and helpful. Some restaurant/bar staff didn't seem very friendly and didn't seem to like the tourists, possibly UK tourists, however there was one member of staff that was amazing and deserves a special mention, his name was Skih Ammattou, very friendly, always a smile and a greeting and always friendly and helpful. We were always pleased to see him on the bar or in the bar restaurant ”thank you”. One slight negative we found was the entertainment wasn't great especially the evenings. Huge negative was the pool situation, by far not enough sunbeds, with a strict rule that you were not to reserve sunbeds which was also not enforced therefore we could never get a sunbed as we followed the rules. The lifeguard/ towel person was also incredibly rude. Other than that a good holiday had and definitely a strong 3 star plus.

First time at this Hotel. Lovely location right by the beach and a short walk to the shops and restaurants. Our room was lovely and spacious, beds are so comfortable. The maid service was fantastic, room cleaned and towels changed each day. It was my Birthday and the Hotel left me a bottle of bubbly which I thought was lovely. So glad we only booked HB, the food was terrible, look warm and not a lot of choice, so glad we never had any kids with us as there is nothing for them in my opinion. The best thing I had was a cheese and onion sandwich.

Great apartments, clean, tidy and spacious enough for 3 of us. Went as a large female family group and our apartments were next to one another. Was away for 60th birthday and we ranged from 20s to 60s and the hotel and overall location was excellent for us all. Pool was fab, with reasonably priced and friendly pool bar. Overall location was excellent. Close to all bars and restaurants - nightclubs and lively bars for the young ones, and bingo and quieter bars for the older ones. Close to a Brilliant selection of restaurants and very reasonably priced. Great location for going long walks.