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Latest Hotels Reviews for Quebec City

Hotel Champlain
4.2/5108 Reviews
My family and I stayed here for our first night of a week long holiday in Quebec. From the moment we entered, we were disappointed. The staff at the front desk acknowledged us, only after prying themselves away from their cell phones. I noticed that the amount we were being charged was in excess of what we were originally quotes in an email, so I questioned the charge. The girls argued that prices are subject to change so I asked for a manager. The manager came and explained that the girls were new hires and granted us the price we were originally quoted, but upon an attempt to reverse the charge on my credit card, rang the charge in 2 more times, so I now had 3 charges on my credit card totalling about $1200. The manager said I would need to call my bank. I called my bank who advised that until the transaction is posted, there was nothing they could do and the hotel would need to deal with it first. The hotel manager then said by midnight everything should be cleared off the card. This didn't end up being the case. To make a long story short, 7 days, various excuses by hotel management and several angry phone calls later, the charges were removed from my card. We ended up getting the night stay free of charge for all of the aggravation their error caused. The second issue that we had with this hotel, is while it is central to many tourist attractions, they advertise that the hotel is pet friendly, however, the hotel is located in the middle of a street where there is no place for dogs to go to the washroom without walking a distance. We would never recommend this hotel to anyone, as there are many other options in the area with basic rooms like we had that care about their customers' satisfaction.
Hôtel le Bonne Entente
4.1/5102 Reviews
À notre arrivée, j’ai trouvé l’accueil froid et sommaire. On m’a demandé ma carte de crédit en garantie et on m’a dit d’utiliser le stationnement à gauche pour avoir un accès plus rapide à notre chambre, que je pourrais utiliser une autre porte (qui n’était pas très visible et que j’ai cherchée en trainant mes bagages). Aucune aide ne m’a été proposée pour nos bagages. Nous sommes arrivés en soirée et au moment d’aller nous coucher, j’ai vu qu’il y avait de l’eau au fond du bain. J’ai appelé la réception. On m’a proposé de changer de chambre. Comme il était près de 10h et que c’était un voyage en famille, j’ai refusé. On m’a dit que le bain serait nettoyé le lendemain matin, qu’une note avait été inscrite à ce sujet. Le lendemain matin, quand j’ai appelé pour que le bain soit nettoyé avant de l’utiliser, on ne pouvait pas me dire quand ce serait fait, on ne savait pas à quelle heure l’équipe d’entretien allait commencer. J’ai demandé si les clients qui nettoyaient eux-mêmes leur bain avaient une compensation et on m’a mise en attente. On m’a ensuite dit que l’équipe d’entretien serait là dans les prochaines minutes. La salle de bain a été nettoyée par un homme discret et poli. Ceci étant dit, les joints du carrelage ne sont pas propres pour autant. Pendant ce temps, j’ai commandé notre petit-déjeuner. Un peu plus d’une heure plus tard: rien. Je rappelle. Ma commande a été perdue. J’ai donc reçu mon déjeuner 30 minutes plus tard, à 11h30. Je n’avais pas de cuillère pour manger mon yogourt. Ensuite, une autre mauvaise surprise en sortant de la douche: une serviette déchirée à plusieurs endroits. J’appelle à nouveau à la réception. On m’envoie des grandes serviettes (aucune petite malgré un séjour de 2 nuits pour 2 personnes). Il y en a encore une qui est déchirée. Confiante de vivre une meilleure expérience au restaurant, j’y commande notre souper en fin de journée. Cette fois, je n’ai pas de couteau. J’ai beurré mon pain avec une fourchette. On entend tout ce qui se passe dans le corridor, les voisins qui toussent dans leur chambre et le bruit de la baignoire thérapeutique dans la chambre voisine. Seul point positif: la chambre est grande. De plus, si vous aimez le brun, vous serez conquis. Pour moi, cet hôtel se mérite deux étoiles: une pour le confort du lit et autre pour la grandeur de la chambre.
Hotel Royal William, Ascend Hotel Collection
4.3/5105 Reviews
It was the best and cleanest hotel I stayed in while traveling in Quebec. All of the staff were friendly. I'm quite sensitive to cleanliness... I think I'll probably book this place next time I travel to Quebec. It's a bit far from Old Quebec, but it's only a 30-minute walk while listening to music, and taxi fares are cheap, so it doesn't seem like a burden.
Hampton Inn & Suites by Hilton Quebec City Beauport
4.5/5113 Reviews
Calling an Uber from Quebec Central Train Station usually costs about 20 dollars; I only stayed for two nights, and the room was clean and quiet; the breakfast was simple enough for me, but it was a pity that there was no vegetable salad; the front desk service was good, and Canadian hotels generally don’t clean them after staying for 3 days in a row. Yes, save the tip. There is no way, the prices of hotels in Canada are relatively high, but they are relatively clean.
Hotel Port-Royal
4.4/5114 Reviews
Half way through our stay here. The rooms are lovely and clean, and updated to modern expectations in an old building. Staff have been wonderful. Really good value for money. The only downside so far has been the restaurant (Louise Taverne &Bar a Vin). As we were checking in to the hotel this morning, other customers told us the place is lovely but not to eat here. We decided to go anyway, just wanting a drink while we waited for our laundry to dry… and we may have thought about eating there if all was ok. We were totally ignored, despite trying to attract the attention of the man in charge of the outside area (around a dozen tables, four of which were occupied). We asked someone else if we could sit down. They referred us to him. We waited while he cleaned a couple of tables, walked past us to talk to someone, walked inside and fiddled around in there for a while, walked out again and cleaned a couple more tables, went round us to get to another table where he rearranged the setting. Walked back to near where we were standing and then turned around to chat to some people he had served since we had been there. Don’t know what sort of self-important trip he was on but we left and will not return. But… that led to a delightful experience at 900 Rue Saint-Paul across the road (separate review coming).
Hôtel Alt Québec
4.5/5101 Reviews
It's very fancy from thw outward appearance, but has a number of issues which I find a pain. They may not bother others. The room was very dark, and the shower set up was just plain odd. The shower door design was such that the floor would get very wet. I have attached photo. Also the HVAC was unnecessarily complicated. Had a better stay at another hotel the previous night.

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Hotel Information for Travelers

Number of Hotels9
Number of Reviews53
Lowest Price₹ 11,588
Highest Price₹ 27,561
Average Price (Weekends)₹ 18,117
Average Price (Weekdays)₹ 16,696