Guest User
August 5, 2024
It used to be my favorite hotel until Sam the front desk clerk discriminated and lied to us. We have been very good customers as well as good Choice members and he treated us a bit lower than dirt. My son is Autistic and the nicest kid in the world, although imposing at 6 foot 5. I still had my hospital wristband on as I had to be seen for possible appendicitis. He said the room we wanted was full. I went online and booked it (it was the king suite with the hot tub). So a lie. He then said we had to pay a $250 locals deposit because we stay there too much. I am from Wyoming and I go to Idaho Falls to shop. Alpine, where Im from, is a very small town. In addition, I had 2 different friends want to pay for my room with a card over the phone as they were concerned over my health. Sam said that wasn't allowed. I called and asked if I could pay for a friends room over the phone and was told no problem Actually according to him it was his boss that said this and I spoke with her the next day and she knew nothing about it. So we were lied to, discriminated against, and all for a hotel which I could personally say some terrible things about but I am not going to sink to their level.