Reno Spa Hotels

Don't like not able to talk to person just a machine.Don't like checking in on a machine and checking out still not see anyone just leave the key in the room. Not paperwork to show our deposit is taken off the card. We will not be back. Our feeling it's taking job away from people. And not a very good feeling not knowing if you are in good standards with your card.

I have being coming to Reno for the past 10 years and staying at the grand sierra resort and ****** has being one of the best ever. Rooms are beyond my expectations very clean and spacious and one of the best things is that they have a microwave if you have kids you understand what I mean lol!!!! Thank you!!!

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

We stayed here overnight only as we were on a long road trip. The hotel is connected on either side to Circus, Circus and Eldorado so it was almost like one continuous gaming floor. The rooms were a good size and provided a nice view of Reno and the mountains beyond. The whole place was clean. One comment - we arrived at 2.30pm (check-in is from 3pm). The reception had 3 staff sitting around but they wanted $25 each room for early check-in. Of course for the sake of 30 minutes we decided to wait. When 3pm came, there were about 20 people all trying to check-in at the same time - but only 2 reception staff available. Surely a small amount of leeway on timing would be common sense! Otherwise we enjoyed the free parking and the vibe of the hotel. The drinks on the ****** floor however were shockingly expensive (over $20 for a single Captain Morgan’s and Coke before tip).

Our room was a suite in the Tuscany tower (room 918) which was fairly close to the reception desk (just up a nearby escalator and down a corridor that passes by the swimming pool, Biscotti's restaurant, and the convention hall before you reach the elevators). Our suite had a comfortable King bed with 4 very thick pillows, a mini-fridge, and a large living area with a small table and two chairs. We asked the front desk for some thinner pillows which were delivered to our room. The bathroom had dual sinks, a long vanity, and a whirlpool tub. The dual shower heads in a walk in shower for two was a very nice touch. Our only complaint was that the door was not very sound proof, and we could easily hear conversations from our neighboring suite and hallway during all hour of the day or night.

I hesitated to give the hotel a review and thought it may have been a one-off but decided to write about our experience for the sake of other travelers. For context, my husband is a Marriott lifetime platinum and we have certain expectations when staying at a Marriott chain hotel. The Renaissance Reno is equivalent in our mind to a Marriott hotel but it failed to deliver the same quality during our stay. The positive: the hotel has been renovated with its unique style and the lobby is stunning. Our room was spacious, comfortable and updated The negative: There were 2 front desks in the lobby on each side of the entrance and it was confusing where to go for the check-in. Considering that my husband is a loyal Marriott member, the staff helping us seemed curt and did not make us feel special. Since it was a Sunday and we were told that the member's lounge was closed. We could still enter it and there were dirty dishes sitting on the counter and it felt unwelcome. Breakfast at the lounge the next few days was mediocre, so were the afternoon appetizers. This applies to service as well as quality of the food and available options. The worst offender has to be the internet TV. This trip was for us to relax, stay in and catch up on some movie watching. It was the worst experience ever! It took us about 5 hours to watch a 2.5 hour-movie. We thought it was just an a one-time problem but it happened to any movie on any internet channel. This is no exaggeration: the movie would freeze every minute which we got used to, but then it would freeze long enough to display an error, at which point you have to start over from beginning and fast-forward to where it was left off. Lastly, we did not mind paying the $15 self parking but started to notice there were outside people not staying at the hotel parking for free.

Just beside the small river, cross the bridge and walk more than 200 meters along the river to the car museum to see the various cars carefully collected by the casino owner. A dedicated parking garage is available for free parking. The stopover from Yellowstone Park to Yosemite is not bad. Reno is the second largest city in Nevada and has many casinos.

With a stay at this cottage in Reno, you'll be within a 5-minute drive of Peppermill and University of Nevada-Reno. This cottage is 2 mi (3.2 km) from Grand Sierra Resort Casino and 2.4 mi (3.9 km) from Atlantis Casino.This smoke-free cottage features a playground.Free self parking is available onsite.Make yourself comfortable in this air-conditioned cottage, featuring a kitchen with an oven and a stovetop. Conveniences include a microwave and a ceiling fan, and housekeeping is provided on request.