This place had its share of issues as far as looks went, but at the end of a long day of driving it was an awesome place to lay our heads. What it lacked in looks it BY FAR made up for in customer service! We were approaching Rocky Mountain House late at night and we were very tired so we Googled accommodations in advance, came across this one, just called them on a whim. Oh and the price looked right as well. We were going in to literally shower and sleep, we'd be there for maybe 6 hours so we wanted an economic room. When I called I was taken care of by the manager, his name was Sam if I recall, and he was so helpful, polite and spoke with kindness, told us to drive safely and not to worry, that he had a room put aside for us and it would be waiting. When we arrived at midnight it was indeed all ready for us. We'd just missed Sam, but the night front desk person helped us promptly and got us into our room snug as bugs! As I said, it wasn't pretty, but it was more than comfortable. If you're writing a review I think you have to point out the good the bad and the ugly and there was a fair share of ugly and things that needed to be repaired. Holes/divets in the bathroom walls, there was a large piece of exposed plumbing that was clearly in need of repair. There was a definite odor throughout the room and the halls to the hotel. BUT again, we're there to shower and sleep. And those needs were more than met! The shower's pressure was quite sufficient! I think I could have sandblasted a car with it! HAHA! And the bed was super comfy, the pillows were good. IT was a comfortable place to be at the end of a long day of driving, and that really is key. Also we were safe and it was pretty quiet, considering it was right off the highway. There weren't any extra type of amenities by the looks of things. When we'd checked in we'd noticed there appeared to be a little kitchen area off the lobby, leading one to believe there may have been a little continental breakfast or maybe at least coffee in the morning but no such luck. I wanted some ice before bed for just an ice cold glass of water and looked for an ice machine which they didn't have but when I inquired at the front desk, he had small personal sized bags behind the counter, gladly gave me one and asked if I needed more. So again, hey, our needs were met. Upon leaving early the next morning, we did get the pleasure of meeting Sam, and he knew exactly who we were and greeted me by name, it was lovely! I had walked back into the lobby with 3 empty water bottles, hoping they had a water cooler that I could maybe fill them up with. They didn't but Sam took my empty ones away, and went into his office and took out 3 new bottles of water, from his personal mini fridge and gave them to me! Awesome!!! Hey, I know it's only water, but that was truly HUGE to my husband and I, really it was. It was the gesture, he was so thoughtful and again, needs met!! Bravo! Well done, Rocky Inn Express, and certainly Sam! I wo
Excellent
41 Reviews