Hotel Canova

The rooms are small, but clean. The location is awesome as famous tourist spots are nearby.

The night before I checked out I received a missed call and text from the Canova Hotel. The text message from the Canova Hotel started an option to pay the city taxes before I checked out. I received the message after I was not able to receive the previous messages - understand that my US cell phone service is quite poor in many areas of Rome. This was the case. As soon as I realized I missed a call, I called back to see about the matter. The Canova Employee notified me that she disconnected my room code from the hotel and the only way to restore it was to leave my dinner and pay it immediately. The employee stated that if I didn't pay immediately, I wouldn't be able to get to my room and she would get fired. I have three young children and wanted to make sure we had access to our room. I abandoned my family at dinner and ran to the hotel (25 minute run from the restaurant back to the hotel) to pay the taxes - they let me in the door because they actually deleted my code. I explained that I have been able to pay city taxes before checking out in several countries and also that I spoke and greeted both employees at the Canova Hotel during the stay without a prompt to immediately pay the taxes. Instead the employee yelled at me and told me that I ignored her and I am the reason she is fired. She was very offensive and not reasonable even after I did what was asked of me - payed the taxes. I did not receive any support even though I received notification that stated that I could pay the taxes before I checked out. This experience was very poor and should be taken seriously. Additionally the hotel was dirty, had ants and, chipped tiles and mold in the bathroom. The hotel did not have coffee or tea in the room and was very poor quality. The Canova Hotel experience put a damper on our holiday.

Several items were stolen from my room when I was out. The hotel provided me an email to send a list of items and corresponding values to the manager to ask for compensation, but the email provided is fake and messages do not deliver. There is no staff available after 9 pm at reception, so if there is any problem with the security panel at the entry after 9 pm, there is no way for the guest t come in. The security at the hotel is really deplorable and it seems to be run by dishonest people. The rooms are run down and shabby.

Nice and friendly reception,fixture in room need some maintenance.

This is a Very outdated hotel. Rooms and interior are old. Hotel needs a proper refresh and overhaul. The hotel staff were nice and they are multilingual. The location is very close to the coleseo and other major attractions. Everything was in walking distance.

Avoided this place!!! Who raited this hotel as 3*???? Are you serious??? Almost everything is broken, rooms like closets, showe cabin even smaller - if you are 7f- forget about it! In you room at 4 floor can hear everything what happened on 1 floor.