Top 5-Star Hotels in Rouen

My wife and I spent a couple of nights in Rouen for the first time on a recent trip to France. We experienced the exceptional service when we drove up to within a block of the hotel. With some construction in the area, i wasn't sure how to navigate directly to the hotel so pulled over on an adjacent street. As I got out of our car, a gentleman from the hotel walked by and asked if we needed assistance. He said he was heading on his break and noticed us (looking a little lost). Within minutes he called for a valet and told us to just head to the lobby and they would take care of everything. From this point on, the service at this hotel was first rate. It's a beautiful historic building in the heart of old Rouen. Easy walking to all the major sites, with many restaurants and shops in the area. Beautiful courtyard as well to enjoy a drink or snack. We will definitely visit Rouen again and we will for sure stay at the Hotel de Bourgtheroulde.

The location is the best. Very close to the train station and close to tourist spots and delicious restaurants. I like the facilities very clean and tidy. Friendly staff. Please kindly explain travel sightseeing and taxi reservations ... There are a lot of restaurants around. Only breakfast, lunch and dinner. I'm sorry.

Unfortunately we did not use this hotel,after booking the room on trip.com it turned out that there were no rooms in this hotel.The lady in the reception laid out her hands and offered us to stay in another hotel.We were transferred to the Campanille Hotel.Far from a city with taxi fee in its own range. Scandal. But such things happen. We were unhappy at the remote hotel, however, we spent a nice three days in the beautiful city of Rouen. The request for the hotel reception is that you use more to check your reservations and notify any changes a little earlier so that you don't stay under the sky.and the end was huge.

Environment: It can't be better, Health: excellent Service: Thoughtful young lady, introducing the attractions. Without her, she missed the light show.

We very much enjoyed our short stay here, our room was just right, well cleaned each day and with a good bed. The staff were lovely, we got lots of interesting tourist information from the front desk and some top notch cocktail and wine service from the bar. The hotel is well located, very near to a long stay car park and a short walk from the town centre, we didn't try the restaurant but the breakfast was a good standard and the general over all feel of the hotel is very cosy and welcoming.

The hotel is very new, well decorated, simple and generous. The location is very good, turn right when you go out and the square There is a parking garage, but it is too narrow to drive in, and finally parked in a nearby parking lot is not expensive The size of the room is ok, there is space to open the suitcase, and the bathroom is better decorated and updated The front desk service attitude was much better when checking out the next day The disadvantage is that a small piece of blood was found on a pillow, and hygiene needs to be improved. It would be better if there is a conditioner

This is our second visit to this hotel which overlooks the Seine river. It's by a fairly busy road but you wouldn't know it as the windows make it very quiet. We booked a family room and it was very well equipped, clean and very comfortable. Ours had a microwave, mini fridge, kettle, nespresso and safe. We parked our car as the parking is secure and underground. We then went to.look around Rouen seeing the beautiful cathedral, the large clock and some Monet paintings at the Musee Des Beaux Arts. We then went out to eat on the quayside in one of the buzzy bar restaurants.

We had an overnight stay after a long drive from Switzerland. Parking available under the hotel. Refreshing swim in the pool. The restaurant and food were formidable. The staff were friendly, polite young people and were happy and egar to help. The panacota desert was off the scale. Would most certainly return hear.

We selected this hotel for it's central location and secure car park and it didn't let us down. It sits on a site with a Mercure Hotel which has advantages and disadvantages. The car park is huge, don't feel the need to grab the first place you see, it really does carry on forever. The car park lift will then deposit you in the Mercure where you check in. You will need to remember that lift as if you forget and try to get back to the car park in one of the other Mercure lifts you will find yourself in their conference suites! Breakfast and dinner are served in the Mercure and are excellent. We found all the staff very friendly and as we were there on one of the nights that England were playing in the Euros we were able to enjoy the match on a large screen that had been set up. Whilst having access to all the Mercure facilities was wonderful it does leave the Ibis somewhat lacking. The reception area resembles a storage area. The rooms however are comfortable, the bathroom in our room looked like a pod that had been created elsewhere and dropped into the room but whilst small it was functional. The air conditioning worked well and we had two very comfortable nights.

Good points - clean, comfortable rooms (great pillows!) excellent wifi and friendly charming staff. BUT we had asked for a hotel with secure parking, a restaurant and double bed. This hotel said it had all three. The hotel did have a car park but it had a height restriction of 2m - same as our car so we couldn't use it. Our fault for having a high car but we would not have chosen that hotel had we known. I mentioned this (nicely) in a review and they said it was on the website no it is not, the website says ”secure covered parking”. We were lucky to grab a parking spot in a dark side road as someone was just leaving. Did not feel comfortable leaving our packed car there but had no choice. The hotel did have a restaurant but only for breakfast. Not mentioned before. Obviously couldn't drive anywhere so the friendly receptionist gave us a map to a local shopping mall 10/15 minutes walk away apparently the only place to eat around there. The roads were dark, mainly deserted and there were a lot of graffiti covered buildings. It didn't feel safe but we had no choice. I am sure in the summer and daylight it will be fine but in the dark winter, not a great experience. The shopping mall had a good selection of fast food outlets. We had one night in France, with all due respect to KFC that's not exactly what we had been hoping for. Our fault but I am guessing others may too have greater expectations of French food. Double room was twin beds. One night, no problem, but just added to the overall unpleasant experience. Did have a great bottle of wine in the hotel bar when we got back!