Guest User
April 8, 2024
We booked the hotel with the option of paying at the hotel on site (booking can be cancelled until shortly before departure). However, a charge was made to our credit card immediately upon booking - not only was the amount according to the travel confirmation debited, but inexplicably an even higher amount was debited! The hotel did not respond to calls and emails. We then cancelled the overnight stay, but the hotel did not want to refund the amount that had already been debited. Only after a lot of back and forth and with the help of the booking platform did we get our money back! I can only advise against making a booking here...
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