Hotels near Budget Car and Truck Rental, Salt Lake City

We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers. The lack of service was just apparent from checkin all the way to everyday interaction. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. When we inquired with one of the staff, they replied in a kind of a rude way that ”when its close, its closed”. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I think this shows lack of service and professionalism with no empathy to their guests. it does look like they treat their guests as like burglars to close/lock off their breakfast area. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. Some have their locks not working after checkins and they have to work on fixing them and someone from our group was given a room that was still occupied. They have 2 gyms in different floors but smaller compared to other gyms from different hotels. They have a sauna and a pool so another positive. I am still checked in and staying for 5 more days so will update the review later but If not for our team choosing to stay on this Hotel I would have checked out and moved to Hilton across the street where we have a very positive experience a few years ago with the same competition.

Specically booked a suite at this hotel for 3 nights to ensure that we had a view from an upper floor. Also website stated that dinners & breakfasts were available at the adjacent restaurant. After checking in we soon realised that the restaurant appeared to be closed. Upon asking at reception this was confirmed - so why had they not sent an email to warn of this situation?! When querying this with reception staff, one member in particular was very curt in her response. We had to search in very high temperatures to find suitable restaurants although the free light rail system did reduce the walking distance.

The hotel is very old, the bedding is very old, it feels like it will break if washed again, and it is not very clean. If there is still a choice, I don't recommend it. There is free parking at the hotel entrance. There is a McDonald's next door. I don't know if it is due to renovation during my stay, only the entrance for car ordering is open. There are many homeless nearby. If you go out late at night, it is best to carry a little cash with you in case of emergency.

I recently stayed at this Sheraton Hotel and was totally disappointed with my experience. The fact that I used my suite upgrade being a Titanium Elite Bonvoy even made it worse. I have stayed in a number of Sheraton Hotels and by far, this is the worst of them all. First of all, the reception people were not so customer friendly. We came in around 2:20 p.m. thinking that our room will be ready by then. The front desk clerk said that please come back in about 45 minutes as the room is being worked on. We came back an hour later and to my surprise, the room was still not ready and that it will take another 30 minutes or so to be ready. After patiently waiting around, when we finally get to our Suite, it was not at par with Sheraton or Marriott standards. It looked like the remodeling was halted 3/4 of the way as it can be seen with the toilet bowl looking so badly done. Furniture were dusty. The room look so ancient. Breakfast was also bad as there was a human hair with the bacon that was being served. A few of the patrons saw the hair and told the kitchen and finally took away the pan of bacon and replaced it with a new one.

Real good hotel during convention period. Room is spacious and clean. Essential places like shopping mall, restaurant especially Korean foods and church etc are closed to this hotel. I am very much satisfied except breakfast which is too high compared to simple buffet foods.

This was the best hotel on our trip. We felt very welcome and enjoyed all of the interactions with the employees. There are great restaurants in the area, the front desk made some great recommendations. This hotel’s very clean. The breakfast was great. They have pumpkin waffles that were fabulous. I had read a review that said they didn’t feel safe, however that was not our experience- we felt safe in the area. There are homeless folks in the area but we never felt unsafe. Great place!

The location is very convenient, especially close to the airport. It is also very convenient to eat next to it. The opposite is the convenience store and the gas station. The facilities are a bit old, but it is still relatively clean, and the equipment inside is quite complete.

We’re only a couple days into our stay and I’m frustrated and disappointed. The frustration started with the check in process. We arrived early and knew a room may not be available. We were told we would receive a text message as soon as one was cleaned and ready. We sat in the lobby adjacent, just 20 feet away from the desk waiting. We observe several people leaving the counter with room keys in hand. Some friends of ours checked in while we were sitting in the lobby and were given a room with a $25 early check in fee. That was never offered to us. I approached the desk to inquire why we hadn’t received a text message if a room became available and why people arriving after us were given rooms. No good answer BUT good news they have a room. I inquire about the microwave I had reserved weeks prior. Oh those are all spoken for sorry. Get to our room, it only has 1 bed I called down to the desk and was asked if I had touched anything in the room upon entering. I was asked to return to the front desk to get my new room keys. Upon entering our room we notice it’s rather warm. Fiddle with the thermostat unit which is set to 65 and there’s no difference in the fan speed between high medium and low. Next day call the front desk to request AC service and fresh towels. Nothing. Called again. Nothing. Next morning, called again and received towels. Supposedly the air was fixed while we were out for the day, but nothing has changed in regards to comfort. The pillows are terrible and the beds are on the soft side. The hotel is ready for some upgrades as the carpet is worn and dirty throughout the hallways. The housekeeping staff was friendly and helpful, oh and one housekeeper was able to find me a microwave that the front desk staff insisted was not available. Hmmm

I had to book this room last minute to deal with a family emergency in the city. The photos looked decent and reviews said it was clean and the price was great. When we arrived late in the evening, the guy behind the desk was apathetic, and actually rather rude. The stairwell up to the third floor was the beginning of my feelings that this may have been a mistake. Between the back alley feel and the phallus shaped artwork on the windows were pretty demoralizing. The cart full of junk outside the door of the room next to us didn't help. Inside the room, I immediately noticed that the walls were scuffed all over and that you could see where light fixtures had been changed. The carpet had stains and was pretty worn. MY wife found some long black hair on the towels in the bathroom, and all they supplied were a pair of bath towels. When she asked the gentleman in the lobby for replacements, he provided a single towel, forcing her to ask for another, and then a hand towel and washcloth. He was pretty rude about the whole thing. Our room had a window facing West Temple, and it's only a single pane so the road noise was significant when compared to a room in other places. There was a lack of outlets that were easily accessible next to the bed, so if you travel with a CPAP, be ready to mobe the bed to plug in. The bed was clean, and the Tempurpedic mattress was nice, but the box spring had obviously been victim to a cat that decided to sharpen its claws. After an OK night's sleep, we took morning showers. In the shower, it looks like the tile had been painted over, and the paint was peeling badly. The worst part of the room in my book is in the shower. The showerhead provided a mere dribble and was simply the most disappointing shower I've ever had in my life. It's a shame, because this property, has some real potential to be a really cool place, so I hope the owners can take this review as constructive criticism and make some improvements.

The lady at the front desk helped me find the membership number for a long time. This is my second booking in a week. I used it last time. This time, she didn’t find the number and didn’t give breakfast directly. I think she should carefully check the previous order. Expected waste It is better to find the order on the computer than to find out the previous order. She is directly giving breakfast tickets to customers other than Asians. This will vary from person to person. If the front desk is a black and fat girl, it is estimated that your breakfast is gone.