Hotels near Scotch & Soda, San Diego

I made a reservation through Agoda to stay at Hotel Iris from 4/15 - 4/18/22. On my arrival after a drive of over 400 miles I was greeted by a very friendly woman at the front desk who made the check-in very quick and easy and gave me the key card to room 249. Upon entering the room I noticed that the carpet had not been vacuumed or at least not very well. Then when I went to wash my hands I saw hair stubble in the sink and when I went to dry my hands there were no towels. So naturally I went to call the front desk and there was no phone in the room. I walked down to the office and informed the clerk of the missing towels and said I would go to dinner and she said she would have them delivered to my room after I had said it was fine to enter my room while I was gone. I returned to my room about 2 hours later wanting to take a quick shower and go to sleep but unfortunately still no towels. Back to the front desk only to be told that they didn't have the key to the laundry but that the towels would be delivered in the morning. I then asked when the manager would be in and was told between 9:30 and 10:00 AM. I waited to do anything in the morning until 10:00 and went to the front desk only to be told that the manager wouldn't be in until 11:00. I could not wait so I left.Upon my return in the early evening I went to my room and still no towels. Another trip to the front desk to complain and the very nice man looked on a sheet and said yes he could that each of my complaints had been logged and that he would personally bring the towels to me within 30 minutes. I asked if the manager had been in and he said yes he had filled in for the previous shift but that he didn't usually work weekends. Finally after 22 hours I received the towels. On Monday morning at check out the manager was on duty and when I said I was unhappy with the service he never apologized and when I said I was going to complain on the internet he told me that was certainly my right. He had been on duty on Saturday and certainly had access to the problem/complaint list and had done nothing to help. I know times have been hard in the hospitality field and finding good workers has been difficult. I never raised my voice at any of the people I dealt with but the attitude of the manager really summed up my stay. Besides the towel fiasco and dirty carpet and sink and no phone there was also no trashcan in the room ( the gentleman who finally brought the towels also brought a trashcan). Also the office chair in the room looked like it had been picked up on the side of the road and the sheets were spotted. I travel quite a bit both nationally and internationally and have stayed in unrated hotels and ones with star ratings from 1 to 5 from under $10.00 per night ( in Asia) to several hundred dollars per night and I have never had such a horrible experience and definitely never experienced a manager who didn't care that a customer had received such poor care.

I stayed here for just one night on Monday, August 22. This is my first stay at this Homewood Suites location. I checked in near the check-in time; however, was given a key that didn't work twice. That means two extra trips to the front desk. I was in a room on the 5th floor across from the elevator bank. I did not experience any hallway or hotel noise. It was pretty quiet. The view from the sole window was of the hills behind the hotel and of the neighboring timeshare resort. There is parking both on the surface lot and some under the hotel with easy elevator access. Parking is currently $22.00 per night. The gym was well equipped for a hotel this size, and I was able to use it on Monday afternoon. The room itself was nice overall. It looked clean to me, it truly did; however, there are just some glaringly obvious things that make you scratch your head and say ”but how clean is it?”. I walk into the bathroom and there is a trump sticker center of the bathroom door frame. What? How does a housekeeper not notice this huge sticker while leaving the bathroom? A maintenance person randomly entered my room at about 4pm on Monday afternoon, after I checked in with no maintenance call made and no knock on the door. Then on Tuesday morning, I did receive a late check-out. I came back to grab my bags and change and noted my key card was already deactivated. Guess what? I had to go to the front desk another THREE times to get a card that worked, each time they assured me this one would work, and it didn't until the fourth time. Do you see a pattern here? If this happened this many times to me during a one night stay, how many guests does this happen to in one day? So, overall, it was a nice property in a nice location; however, the key card issue, the sticker and the maintenance person. Come on? These are things that are weird, odd and just shouldn't happen. Oh, I almost forgot to add that I did take advantage of the breakfast, and found it to be very satisfying and sufficient.

We had a great time we felt safe the entire time we te self with our pets and staff was nice nice room for a short term stay and good value for the price , the only thing we didn’t like is that there was no breakfast offered at the property , the pillows were kind of hard for my taste and be ready to pay the $150 security deposit and the $15 per night per car fee ..

Very clean hotel, I also like the design of the building

It used to be a Comfort Inn that we have always stayed at for over 10 years but now a Best Western. Very nice upgrades, great and friendly staff, love the location, A good place to stay. Close to downtown, Old Town, Zoo, and 5 minutes to the beach and shopping and golf just 5 minutes away also.

I spent 7 nights during the GBTA Convention here at the Moxy and had a good time. Only the noise due to the ventilation system was annoying. Great bar and staff and nice location with lots of games to play at night. Breakfast was good too and not too expensive. Short distances to all locations in San Diego. Especially convention center and Gaslamp District.

I had a peaceful night thanks to you guys

I'm the kinda person that is huge on communication and fairness. I think her name is Brianna at the front desk....”wow” extremely nice and accommodating to us. And to be honest the entire front desk receptionists are very good at what they do. I will return.

We had called to check in early because my wife wanted to go get her nails done and I wished to stay at the hotel instead. Ms. Chuong at the front desk was exceptionally accommodating and so polite over the phone. Upon check in, Ms. Chuong and Ms. Cecilia greeted me at the front desk, checked me in with no delay, and even gave me a choice of what floor I would like to stay. There were a few toiletry items I was not able to take on the flight and the ladies at the front desk were excellent at getting me what I needed at no extra cost. Once I got to my room I noticed it was extraordinarily updated, and cleaned from top to bottom by Ms. Anna. Do not get me started on how comfortable the beds are and how quiet the hotel is. I could sleep till noon if I am not careful. Overall very satisfied!