Apartamentos Vista Club

Booked a 2 night stay here with 14yr. We found the staff friendly, our apartment was clean, shower was great, air con in one room only, nice view from the balcony. Plenty of sunbeds (few need to be tighten up), pools are lovely, pool timings only till 6pm which would have be nice to have an extra hour as it is a sun trap. Pool bar 5.5euro for a beer, full English breakfast with a cuppa 8.5, food was lovely and served hot, staff helpful & polite. There is a great curiosity room & towels supplied. The steps down to the beach/shops is one to know about, however it is what it is. We would defo go back for a mini break.

We had booked this as a last minute deal as our original holiday to Morocco was cancelled in the airport. We arrived at the hotel late at night and having stayed in some decent hotels and some down right crappy hotels and having managed to secure a holiday we were open minded. The hotel reception was manned and friendly, there were lifts to our lower level apartment. The apt was large with a large balcony and sufficient kitchen needs with a large bathroom and shower. Air con was in working order in one room only. There are 2 pools one for children and one for the rest of the guests with a decent amount of sun beds, of which is open 10-6 which is the same as the over priced bar, if you don’t want to pay the hotel prices there are some shops towards Santa Ponsa streets which are 150 steps away down to this area, the shop prices are much more affordable but you’re not allowed to consume these at the pool area. Overall we were satisfied with our stay but set your expectations

Micheal is the best employee ever. Very welcoming extremely kind. Helped us i. trouble . Really reccend vista club. The food and drink supply is amazing and was extremely handy . Would recommend for a 6th year holiday. Staff are so nice but have to re mention micheal if you are any trouble micheal will help you. just ask for him

Absolutely awful whatever you do do not come here!! There were ants ALL OVER our room including in our bed GROSS! When we complained to management they said there was nothing they could do until the morning and that the ants don’t bite so there is nothing to worry about! We got them to spray insecticide in our room but that meant we were not able to sleep in there for the night and had to spend it in the uncomfortable living area. It’s dirty here and so so loud it sounds like people will fall through the ceiling. I could not recommend avoiding this hotel more! The black specs in this picture are the ants I had to kill on my bed right next to my pillow.

Well this is my first time in this hotel ,must mention there are so many steps to climb up to it , it's a nightmare and the steps are not even you could fall on them , above all I wouldn't recommend this hotel to anyone it's near central . Great Irish bars not too far away at the bottom of the steps.

Really bad stay and customer service. We firstly contacted for an early check in as our flight got in at 9:30am, but no reply. We went there and the receptionist said that they would call earlier when the room was ready around 1pm but no-one called. Myself and three other friends booked this apartment for a friends hen do, however when we got there they said that our rooms were mixed up and that we would be separated into two different rooms. At first, we were annoyed as we were very much looking forward to being together and then the receptionist said that the apartments were next to eachother but they weren’t. There was a room between us. From then on, on the first day we came back from the pool and both showers were cold. We went down the reception and they did not attend to this, they just said we need to turn the boiler on which was not mentioned when we checked in. We didn’t know how to turn it on, so we researched how to and then it didn’t work and we all waited 10-15 minutes but still nothing so we had cold showers. After that, my friend was drying her hair with the room hair dryer and the fuse went and exploded. We mentioned it to the man at the reception, he said someone would come and fix it but no-one did. So we all shared the one hairdryer and avoided using the socket in the bathroom where the fuse went as it was unsafe. Whilst we complained about the hairdryer, we asked for a later check out the next day due to our flight being at 8:20pm. The receptionist was dismissive and said come back tomorrow morning and ask again, and the likelihood it would be fine as latest check out is at 12pm, this was also wrong. I went down in the morning and asked for a later check out for both rooms and he said that we would need to get out at 11 of one of the rooms, bearing in mind it was 10:30. In addition to this, he said there was a charge of €30, which was not mentioned yesterday, and that we could check out at 5pm from the other room. Therefore, we had to rush and move all our stuff from one room to another, only to go down and tell us it was the wrong room and he had made a mistake. This was ridiculous as we then had to move our stuff AGAIN. I had told them that I was in meetings all day and this was very disruptive. The manager came out and did not even seem bothered by our satisfaction, they just said to move out the room. They admitted the mistake, we were able to not pay the €30, however they never apologised for all the distress. I would not recommended this place to anyone as we are all people who never complain and are normally easy going people, however this holiday we couldn’t leave without a complaint as so many things went wrong and to help people in the future. Luckily the rest of the holiday was fine as we cheered ourselves up with the beach etc. just avoid here if possible because they didn’t offer any solutions at all and were very unbothered.

We booked a group room for our four friends to celebrate a Hen do and we were told upon arrival that this room was no longer available and that we had to split up into two rooms. We were told we were lucky to have this as there was an extra bathroom, but all we wanted was to be together on our holiday so this was very disappointing. We contacted them prior to arrival to ask for an early check in and they never responded so when we landed we went straight there and asked if we could. They said they’d call us when the room has been cleaned. They never called so we had to check in later than we wished. When we went into the room to freshen up we found that the shower was freezing cold and we alerted the receptionist. She acted as if this wasn’t her problem and told us to ‘turn it on’ with no clear instruction whatsoever. The water was still freezing cold until the following day. When I went to use the hair dryer, it exploded and the fuse sparked. This was really dangerous and off putting. We told the staff and they said they’d look at it, only after our reservation ended which was no use to us. Then, the day before the last day we asked if we could have a late check out the following day. He said that we had to come down early the next morning and ask then, which was very inconvenient for us but he said we would have at least until 12pm to check out. Come the next morning and when we went down at 10.30am, he said he needed our room at 11am and we needed to be out of there and move our things into the other apartment. He also added that we could stay later in the other room for a charge of £30. This was very stressful and contradictory to what the same staff member said the day previous. But we took the time to tidy and collect all of our belongings and moved them into our friends separate room. We then went down to hand in the key for our room when the receptionist said , I’ve made a mistake and we actually needed the other room. So we had to move all of our belongings AGAIN along with our two other friends to the room we were in previously, which not only wasted a lot of time, caused a lot of unnecessary stress to our trip. No apology was made and they made no effort to ensure the wrongs were put right. I would never recommend this hotel to anyone unless you want somewhere to stay with dangerous appliances, staff that don’t care, and a headache.