Hotels near Bottle Barn, Santa Rosa

I reserved a room at North Bay Inn, 1875 Mendocino Ave, Santa Rosa, CA, US, 95401 for two nights; October 25 and October 26, 2019. Because of the Kincaid Fire, the airport was closed and my flight from Santa Rosa to Los Angeles was canceled both on October 27 and October 28. I had to request another night's lodging from the management of North Bay Inn. When I requested another night, I was shocked by the rude, inappropriate and incredibly angry response I received from the manager, an Asian Indian woman who would not give me her name. American Airlines called me at 9 AM to inform me of my flight cancelation. I immediately called the manager at 9:15 AM to request another night's stay. This horribly rude woman demanded that I present myself within 15 minutes to the office to surrender my room. I told her that I need some time to pack and dress and requested 30 minutes. She shouted that she had a party of five that needed my room in 30 minutes and if I wasn't out I would not be able to get another room. When I went to the office, she continued to shout at me that she had not had any sleep because of the Kincaid Fire and the owner of the inn was on the phone with her throughout the night. I responded in a calm tone that if she talked to her other guests the way she was talking to me, it was no wonder the manager kept her up all night, as I was sure a number of guests would have complained about her rude, nasty behavior. She denied being rude or shouting as she continued to shout at me. I said okay may I please have another room. She shouted again that I would have to pay ”extra”, even though the room was smaller than the one in which I had stayed the two previous nights. When I asked why the room was so expensive, she again shouted that it was all she had and I had to take it or leave. She rudely said, ”Do you want the room or not? If you don't, get out, we're busy.” I reluctantly took the room. Because of the shabby way I was treated, I assure you that I will never stay in this hotel or in any hotel operated by the owners of this establishment ever again. It is my hope that these unworthy innkeepers will lose business until the manager is replaced by a stable, professional, customer serving individual. As a post note, when my taxi arrived at the hotel to pick me up, this crazed women came running out of the office to demand what he was doing there? I ask you, since when is it strange to see a taxi enter a hotel parking lot? The woman is deranged.

We recently stayed at Hotel E and I recommend it most highly. It’s a beautiful space with old world charm plus all the updates of the modern age. Entry, lobby, hallways and rooms are a beautiful, serene décor in light earth tones and spotlessly clean. The lobby bar is most enjoyable especially when something fun is going on across the small lane in Courthouse Square and Park. Rooms are on the small side but ours was perfect for a couple + a dog, which they accept for a small fee. And with the park across the street, there is no problem getting a non-leash-pooping dog to do his business. Take your pick-up bags, there are plenty of trash receptacles. The location is amazing with dozens of restaurants at your doorstep and less than a mile from the hospital which was the reason we were there. However, above all this loveliness is the amazing staff. Carmen and Tiffany are two standouts who did everything possible to go above and beyond expectations, including ensuring our car would be at the front door at 5:15am! I am Guest Services Director for a boutique hotel in Eureka California and if any of the staff would like to relocate, I’d hire them in a heartbeat! Do yourself a favor and stay at the Hotel E when you visit Santa Rosa, or hell, if you live there, go for a night of dining out and the Wednesday Night Market and Music on the Square.

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

The hotel location is very good, it is very convenient to go to the Sonoma winery, there is a parking lot of $ 10, the swimming pool and the heated pool are great, the temperature of the outdoor pool in December is not cold at all

Very friendly staff, allocating us a quieter room to recuperate from 30 hours in planes and transit – without us even asking for it! The room itself was large and very comfortable. I had seen pictures on the web with the sink in the room instead of in the bathroom – which seemed odd!? But it worked very well … Pleasant breakfast the next morning. Good location, easily within walking distance of the centre with many food options.

Visiting family and wanted to stay in Sonoma. Everything was so expensive, I found this BW in Santa Rosa. I used points to get a cheaper rate. Joel looks like it was a very nice motel back in the day. Larger than expected. Our room was in the back, and was clean and updated. It was fine for our overnight stay. Room had a smell when we walked in and had to open slider for fresh air. We discovered a little potion that overlooks pool. I was disappointed we hadn’t arrived earlier so we could sit out there. There were two lotion bottles, and one was half empty. Must of been left from previous guest. That kind of upset my husband.