OnAir606281
December 13, 2023
This hotel is giving the IHG company a bad name. The room we got had huge holes in the carpet, the light fixtures were all rusted, the elevator floor was cracked. The only half decent thing was the bed, and the bathroom was clean. Breakfast was another disappointment. There was only one waiter and breakfast had to be ordered. He was toothless. Another man would walk around with a mask covering only his mouth asking if we liked the service... I guess there was only one cook, because from the time we ordered until we got our food was a 45-minute wait. Many other patrons left due to the long wait. After our stay, we got an email from IHG asking about our stay. We responded with full details and pictures of the unacceptable experience. The person who responded our email sent us what appeared to be a form letter which did not address our situation. We paid over $200 for substandard accommodations. Avoid this place like the plague.