U8559IWsamanthab
August 29, 2024
Went with the intention to relax and we did indeed! It will be a honest review. Notes on the bottom for improvements. We was welcomed on reception by the wonderful Stefano. Honestly he was polite, professional and extremely helpful. Throughout our stay, we went to him for questions and he was the best person there! He was our ‘home from home’ person! So Thankyou for being wonderful! The hotel is stunning. The entrance is grand and beautiful. The whole place is quirky, full of plants, some over 20 foot tall! (I’m a plant lover so was in my element). The grounds were immaculate. I think I seen 4 ants on a can of coke my daughter forgot on the balcony. They were soon gone when we moved and washed out the can. No rubbish anywhere, it was very clean. The 4 pools 1st is a small spa like one for over 12’s. It’s quite chilly and it has a area where you can pay for a massage 2nd is the warmer one but with all the activities 1&2 open 9-6 3 open 10-6 3rd was more quieter (this was our pool) with the odd baby and a mixture of ages but more of a chilled vibe 4th is the platinum adult only pool which is a infinity pool (we didn’t have access as we had a 15 year old, not 16, and it has an additional cost). A shame because she just wanted to tan. But you have to have an age to cut off at. Enough spare beds for all. Got a bit of a queue and my partner got gazumped one day. But we actually went for the back most days Food So excluding the platinum additional areas You have the Lava restaurant which is your main buffet area. Breakfast was samey, but fresh fruit, pastries, eggs, omelettes, bacon, cheeses and meats etc. pancakes, porridge and churros also. It had themes on every lunch and evening. All different. But still maintained the basics of pizza, pasta, chips, salads etc. but they did fresh grilled fish, chicken, sea foods alongside this. They did a Mexican themed, cesear salad, Italian, bao buns, meatballs, and a few more. Although the food was samey, the quality was great. Propper bacon, not streaky (although I like streaky). Staff were friendly, always helpful and on the ball. Poolside bar - had a theme one day but generally salad selection and a rotation of sides apart from chips and pizzas, burgers and hot dogs. They had little tubs of ice cream and at 4pm brought out pastries. But you could go to the Lava restaurant. All pizzas were fresh ‘propper’ pizzas. A la carte Poolside- (depending on your level of package you get the option for one or two of these. We had two so chose to do both.) Poolside was a 3 course, we had a mix of soup and prawn toast. All steak mains which come with peppercorn sauce, chips and cooked vege, steak cooked to your liking and done well! Honestly it was lovely! But like a quick turn around. One closer to reception- faster turn around. Food was great. I didn’t try the a la carte at the side of the pool as it was a seperate eating place and you had to pay. Drinks Free flowing by the pool Beer is a weak beer. But partner