Hotels near Fuerte de San Lázaro, Santo Domingo

Overall the hotel is still very good and the environment is really comfortable. I will come to this hotel next time I come to Dominica. And very close to the sea, the scenery is very good

We had a wonderful stay at this Aloft Hotel. The Hotel is brand new with beautiful common areas (Bar, Terrace, rooftop pool and lobby area. Lights and colors of the rooms and lobby are cozy. Views of city from the suites, terrace and rooftop pool are amazing. The best part of the hotel are their management, front desk personnel and staff in general. All were very friendly, professional and kind during our stay exceeding any customer expectations. The hotel had a very special detail and attention for my wife’s birthday when we came back to the room. We really enjoy our stay and definitely recommend to stay at this hotel when visit Santo Domingo.

It's really close to the sea, the room is OK, the breakfast is OK, the front desk is friendly, and they help me get a taxi every time I go out

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

I have been staying for long time at the Homewood Suites in Santo Domingo, DR. This an excellent hotel, with extremely good customer service. Their personnel go above and beyond to accommodate you and make your stay enjoyable. I recommend this hotel.

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

My layover in SDQ was utilized for resting. I did enjoy my room. It was clean with all the amenities. I enjoyed sleeping long hours without any interruptions. The members of Staff were pleasant and service in the restaurant was quick. The hotel is in close proximity to the SDQ airport and was ideal for my layover. Taxis were available at the behest of the front desk.