Hotels near Plaza Masalles, Santo Domingo

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!

Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Very nice apartment hotel in very good area, the social area of the pool is very spectacular

Incredibly friendly staff. From the check-in desk the serving staff at the hotel. I did not get every server's name the one gentleman really stuck out cannot remember his name young lookingbeard mustache very nice the other gentleman younger taller gentleman he was incredibly helpful I tried speaking Spanish he tried speaking English which is what I got from the serving staff here which was awesome. I do want to give a special shout out to Angelica Duarte she was there every day when I had breakfast and one time when I had lunch,she went above and beyond to be very friendly make sure everything I wanted I had within an expedient manner. The room was great the bed was super comfortable I actually was thankful it was an ironing board and iron in there because I needed it I haven't ironed anything in over 20 years. Bathroom was spacious the room was spacious. The pool was very nice as well they do have a nice little courtyard you can sit outside and eat or drink. Front desk staff was super helpful incredibly wonderful I had questions for them and they gave me honest answers. I wanted to run to convenience store to get Coca-Cola because there's no Coca-Cola here I asked the woman if I could walk there she said I would not recommend it it was also 12:30 a.m. . I took her advice and had a 7UP. The rest of the front staff on my stay from August 2nd to August 5th who I interacted with I cannot remember all their names I apologize for that but everyone was incredibly super friendly super helpful if my travels take me back to Santo Domingo Dominican Republic I will definitely consider staying here. The only suggestion I have please get Coca-Cola in here.

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

From the moment I planned this birthday getaway with this hotel. It has been nothing but EXCELLENT SERVICE. My group had 14 rooms, and ALL rooms were 150% clean. The front desk, bell man, and of course the HOUSEKEEPING department were giving great customer service. I was very impressed with the breakfast restaurant, especially Maria. I love this hotel. I give this hotel 10 stars. The pool area and food was EXCELLENT. IF you are ever in Santo Domingo. Please don't hesitate and make your reservation with this hotel. Great rates, great location, and GREAT STAFF. BOOK NOW!!!

Good overall location and the refurbishment since the last time I stayed is a huge eye-opener. Good to see more investments going into the area El Conde as the place was going into decline.

It's really close to the sea, the room is OK, the breakfast is OK, the front desk is friendly, and they help me get a taxi every time I go out

My layover in SDQ was utilized for resting. I did enjoy my room. It was clean with all the amenities. I enjoyed sleeping long hours without any interruptions. The members of Staff were pleasant and service in the restaurant was quick. The hotel is in close proximity to the SDQ airport and was ideal for my layover. Taxis were available at the behest of the front desk.