Hotels near Plaza Sarasota 100, Santo Domingo

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Greatest hotel experience in Santo Domingo. Good vibes starts from the check in with Jacinto and Jarlin which receive people with a nice welcome smile and kindness, they were very helpful with my requests. Breakfast area with all guys is amazing: Jessica, Franger, Henger, Rafaela, Julio Cesar, etc treat guest with a unique behavior. They really know the definition of customer care and service! And what about dinner at the restaurante,?Ramon and Luis give the best attention to customers, they are very kind and amazing person. STUNNING STAFF!!!

Breakfast is good, there are more varieties. The location is on the beach, there is no restaurant around, and the meal in the hotel is super expensive. At noon, I eat a burger + a glass of juice = 29$. Have parking, don't know if it's free

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

Great location! Beautiful hotel! The staff are very nice and helpful.

Good overall location and the refurbishment since the last time I stayed is a huge eye-opener. Good to see more investments going into the area El Conde as the place was going into decline.

Stayed here as part of a medical service trip to the DR so we had 6 rooms for one night each at the beginning and end of the trip. We were welcomed with a warmth that is typical for the DR but there were a couple of problems on initial check in. Note that, like many hotels, not all rooms have two double beds and this was an issue for us, since our volunteers share rooms. This took some time and resulted in four of us being walked to another, nearby Hodelpa. Note that, even if you reserve a specific type of room, it pays to double check availability if this is important. There is a small, well managed parking lot at the hotel but the emphasis is on small. If you arrive by car, as we did, they will take your keys so they can move cars in and out of the tight space. There is a pay to park parking lot a couple of blocks away should the hotel spaces be full. The cost for this is nominal. Reception is airy and comfortable, with places for people to sit whilst other members check in. Once checked in, the rooms are accessed via a stairwell or a tiny elevator that reminds me of those one finds in Parisian hotels of a certain age. No room for more than 3 people, fewer with luggage. Also, the stairs seem to finish on the third floor despite there being rooms on the 4th! When you reach the top of the stairs on the third floor, you need to turn right, and double back on your self to find the stairs that lead to the 4th. Trust me, this is not intuitive! The rooms are functional but clean and comfortable. The bed in which I slept allowed for a great night's sleep and all was quiet which is a boon in SD which can be someone noisy especially in the evenings. I am not sure all rooms would be similarly quiet, but the street on which the hotel sits is relatively peaceful despite its proximity to the colonial center. Breakfast is provided and was excellent indeed. Plenty of choice and well staffed. There is a small patio area outside which is the pick of the available places to eat breakfast I reckon. Good choice of hot and cold foods were offered. Upon check out we were charged for eating a packet of ”Cheese-Its” from the room, which we had not consumed. One of the most annoying things in a hotel is having to argue you had NOT done something, especially taking things from the minibar, which I almost never do due to the high price of said items. I hate it when hotels make these phantom charges and, frankly, it happens about 30-40% of the time in hotels and necessitates an argument where one has to prove oneself innocent. Tiresome, even if it is only a few dollars each time. However, I would stay here again, it is a great base for the colonial center and very good value too.

It's really close to the sea, the room is OK, the breakfast is OK, the front desk is friendly, and they help me get a taxi every time I go out