Hotels near KAY Jewelers, Saugus

Everthing was good except for the dogs barking next door. When I booked I missed that it was a pet friendly hotel my mistake.... Besides that the place is clean and I would recommend it to anyone that is pet friendly.

This inn used to be really great, being cheaper than most and really well situated, being near Boston. The breakfast used to be really good also, but it’s not offered anymore. However the inn didn’t age really well. First the parking lot is in an awful state, so be careful with your car. Our room was in really bad shape: the bath tub was rusty, the AC noisy and there was a blind in the window, but no drapes, so the sunlight was entering the room by the side in the morning, waking us up. The ice machine wasn’t working. And there was only one set of towel in the room for two queen beds. Note that there is no service in the room, nobody come to make the beds and empty the trash. The worst part for us pas the problems with the door. On the second day of our stay, we realised that the door of the room wasn’t locking at all. We were assured that it would be fixes first thing in the morning, but when we arrived the following evening, the door was still unlocked. We were lucky that nothing was stolen. I tried to talk with a manager to request a discount and was told they would contact me during the week, but they never did. I tried to contact them through Expedia and they didn’t care to offer anything. Lately I tried to contact them directly and once again they assured me they would call me back, but 2 weeks later I still didn’t hear for them. This hotel and the management clearly didn’t care for their clients and the quality of their installation, so avoid this place.

We always try to stay at Homewood Suites when we travel because we like having a suite with a private bedroom. We’ve been to 10 or 15 Homewood Suites around the country and this is the worst one we have slept in. The Good: - Location. It’s easy to get here from the highway. It’s only about 15 minutes from Salem and an easy drive to Boston. There are a ton of restaurants and stores within 10 minutes’ drive. - The price was fair, considering the location. - Breakfast was typical for a chain hotel and the seating area in the lobby was spacious and clean. - The staff was friendly and helpful. The Bad: - Our room stunk of smoke when we arrived and didn’t get better the 2 nights we were there. There were no rooms for us to change to so we had to stick it out. - The air conditioning was pretty inadequate. Front desk told us there was an issue and the rooms wouldn’t cool below 70 degrees. The room was humid and stuffy. - The compressor to the air conditioner made a loud, screeching / rattling sound whenever it turned off (which thankfully was rare, since the room rarely adequately cooled off). The sound was so loud that it woke me up in the middle of the night about 3 times each night we slept there. - Other maintenance issues: the towel rack fell off the wall first time I used it; the mattress was squeaky and uncomfortable; there was a previous guest’s food wrapper on the floor when we checked in. So all in all, the hotel was fine but our room was bad. If I got a really good deal I might stay here again but I would look elsewhere first.

The room can also be designed very carefully Service OK It's not enough to eat breakfast. Stayed for one night and checked out very quickly Business travel doesn't care much about other things, just sleep quietly Overall OK

Dont the unique decor of the hotel fool you. Outside the decor of the hotel, the rest is just gabbage, it shouldn't be part of the Hilton branch. I travel into Boston every week on assignment and it so happen that am currently staying in this hotel right now. I always have great experience in all the Hilton hotels I have been staying with except this particular one. I am suppose to be staying here for 4 days, and 3 day into my stay. Last night, as I was relaxing and having a cup of wine, the glass felt off my hand and spill on the bed. I had to use a towel to cover that side of the bed in order to be able to sleep on the bed till in the morning. I got in touch with the front desk at 7am this morning before going to work to let them know that I needed my bed sheet changed due to the spill drink. The lady at the front desk, assured me that it will be changed before I get back. when I got back from work at 3pm and got to my room, the bed sheet is still not changed. I called the front desk, to enquire as to why it wasn't changed. BILL at the front desk answered the phone and told me that, am not staying more than 4 days so, my room cant be clean. If I need towels, it can be send up stairs. I had to let him know again that, I had stopped at the front desk earlier today to let them know why I needed my bed sheet changed. From this point onwards he became condescending and repeat the same thing he said earlier of me not staying more than 4 days, and as I was about to say I will go down stairs to collect the bedsheet, he hang the phone on my ear. I call again to ask what was his reason for hanging up the phone on me, he didn't pick the phone. After that, I went down stairs to talk to him in person, and all he could say is, ”I did not hang up the phone, I thought you hang up, Maybe the phone got disconnected”. what a LAME ASS EXCUSE, for been UNPROFESSIONAL and RUDE! This is the WORST experience I have ever had at a Hilton hotel and will never stay here again. Can't wait to check out

Overall very satisfied

I would say the only thing positive about this location is the rooms. They are super clean and updated. As well as the night time manager is super accommodating. As far as the other employees they could care less. Night time manager even charged me half the deposit because I frequent here. The elevator is beat up and dated. The carpets in some hallways haven't been deep cleaned since the 1800s. Mostly all the soda and snack machines steal your money. The pool is surprisingly decent. I have only ever taken a swim once. The best thing is they allow animals for free. My little guy loves the night manager because he gives him treats constantly. This hotel has some super potential. Because you can hop on 93 and be in Boston with no traffic in 15 mins. Right next to market basket and some shopping/restaurants. If they renovated. Cleaned up and hired some more staff that care like the night shift manager, this place would be sold out every day without a doubt. Definitely room for improvement no doubt about that. But it is well worth the price. The rooms and beds are EXTREMELY nice. Just a drive away from Boston. Highly recommend solely off the rooms and beds in the room!

The location of this hostel is amazing! I stayed there for two nights in a six bed female dorm. The sheets were fresh and the hostel clean. Looking at some reviews here please keep something in mind: This is a hostel with a lot of people going in and out. Boston is an expensive city and you can’t find hotels in that location for less that $300-400 a night during busy seasons. So while this hostel might seem expensive at first, it is relatively cheap in comparison to hotels. Also consider the taxes. My bed was $69 but after tax, membership and all, I came close to a $100. Also, you’ll be sharing a room. There will be people coming in and out….what else would you expect? Earplugs and eyeshades go a long way. People come to Boston for different reasons, so they won’t be on the same schedule as you! However I thought everyone did great sticking to the quite times from 11-7. The mornings can get busy using the bathrooms, so plan accordingly. I thought it was a really cool place where you could work to many sights! I am glad I stayed there and saved myself from getting expensive hotels. Instead I used the saved money to explore the city’s sights, great coffees and delicious restaurants! Great stay!