Guest User
June 19, 2023
A messy hotel, the room is close to the highway, so noisy that I couldn't sleep, I asked to change the room, the front desk said no, I asked for a non-refundable check-out, and Ctrip intervened to no avail. All trips were delayed. Later, I repeatedly asked to change the room, and changed to a room inside. As a result, the cunning waiter changed to a room with a problem with the air conditioner. The switch failed, and I couldn't even turn it off. Ctrip is very weak in dealing with problems overseas. The other hotel simply ignored it. Very bad, very bad, fellow citizens, don't choose.
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