Lotte Hotel Hotels in Seoul

I visit Seoul yearly and Lotte Hotel World is one of best I've stayed so far. Location: Great for cherry blossoms scenery with Lake View rooms and we managed to catch beautiful sunrise too. Although not near most tourist attractions, it's located above 2 subway stations & linked to Lotte malls. Customer Service: Excellent customer service. Kudos to Front Desk Mr Duke Lee & Ms Hwang Yoonkyoung for being so patient and accomdating with my many requests as I was travelling with family of 13. I really appreciate the attentiveness of Mr Duke as he would approach me when he saw me walking towards the front desk to assist me and even asked how were the day trips we went for. I would also like to thank Ms Sharon Kim from Room Reservations for being so helpful and patient too! Room: Well maintained & no complaints. Multi usb points means we don't have to fight to charge devices. Amenities like shampoo, conditioner and body wash smell nice! Only downside was toothbrush was chargable which we didn't expect. But it is part of the hotel's sustainability movement hence we respect that. We also had a room which was the Junior Suite. Spacious room with living room and dining area with basic kitchen. If utensils are provided, it would have been even more convenient as we bought some food back. Breakfast: One of the widest selection I have seen. Pastry selection is good and the croissants were hot favourite of the family. The service team is also attentive and prompt. We were always greeted with warm welcome and smiles. Overall: Thank you for making my family feel welcomed and we enjoyed our stay very much!

Hotel is conveniently located (Airport shuttle 6701 stops at Lotte hotel) and connected to Lotte department store/ mall for those who love shopping indoors. t is also connected to many underground shops and a short covered walk to MyeongDong for even more indoor and outdoor shopping. Plenty of restaurants and eateries to choose from too! The buffet breakfast has a wide selection of Korean and international spread (including desserts) for 75000 won per pax You should at least try the buffer once! Room was a little dim for writing and reading but if you are there for relaxation, it shouldn't bother you too much. Oh, bring your own toothbrush and toothpaste as they are not provided. But they do provide daily bottled water.

Service is impersonal, the reception staff have limited knowledge of English and the lobby does not have a single chair to sit. A traveller often arrives from the airport earlier than the checking time and the hotel does not have sitting in the extremely big lobby. The buffet breakfast is the largest selection I have seen anywhere, but the price was high. We were presented with a bill of $100 for two despite the fact that we were not offered A La Carte menu, this was rectified, but only after a long discussion. The room I was offered was extremely small despite the fact that I was paying for a luxury room. After the first night, I went to the reception to explore other options for room but was first told, the one I had was the biggest they had. Eventually, I was shown other room which was much better and for the same price. I would not recommend the hotel at all.