Guest User
February 22, 2024
We would like to make a complaint following the reservation from February 16 to 18, 2024. We were welcomed today for 2 nights in your hotel. We are a family of 4 (2 adults and 2 children aged 4 and 8), information stipulated when booking. We rented a double room for 2 nights for €400. We arrived Friday at 4:30 p.m. in the room. We were surprised by the noise. In fact, we realized that the room was located on the 1st floor of a patio itself overlooking a restaurant room. We returned at 9 p.m. to put the little ones to bed. We noticed a commotion in the room. Indeed, this room overlooking the patio has no insulation. Only wooden doors where the day passes through. The noise was enormous, the screams powerful. The children were not able to fall asleep until half past midnight in tears! However, the receptionist contacted by phone told us that the restaurant had to close at 11 p.m. So we were helpless. Wake up at 6:30 in the early morning by the sound of doors from the restaurant downstairs. We paid 400€ for 2 days! Never seen ! Pure dishonesty because no description mentioned the existence of this restaurant on the ground floor in the hotel patio! 400€! Without any possible compensation
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