Langham Hotels in Shanghai

I had the pleasure of staying at The Langham, Shanghai 新天地 on March 26th, anticipating a comfortable and enjoyable experience. However, upon arriving at my assigned room, I was dismayed to discover that it had not been cleaned. This left me feeling disappointed and inconvenienced. The housekeeping staff on the floor immediately apologized for the oversight and assured me that they would notify the front desk. However, I was still dissatisfied with the situation and decided to proceed to the lobby to speak with a manager. Upon reaching the lobby, I was greeted by the warm and attentive Manager. After understanding the situation, The Lobby Manager did not attempt to deflect blame but instead offered his sincere apologies and promptly arranged for me to be transferred to a new room. To my further delight, The Manager personally escorted me to the new room and patiently introduced me to the hotel's facilities and services. In the newly assigned room, I was met with a sense of order and cleanliness. The room was tastefully decorated, well-equipped, and exuded a cozy ambiance. I was thoroughly impressed with the hotel's cleanliness standards and the attention to detail. While the initial hiccup with the uncleaned room was disappointing, the hotel's swift and courteous response transformed my overall experience into a positive one. The Manager genuine concern and proactive service made me feel truly valued as a guest, leaving a lasting positive impression of The Langham brand.