Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Apr 22, 2026
Momo G
We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special.
One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome.
The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that.
Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned.
There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride.
Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing.
It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever
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Price per night from:PLN 206
Posted on Jul 9, 2026
Guest User
The hotel was really clean, and the service was excellent. They even gave us a free upgrade, so we ended up staying for several days straight. It was fantastic! The main thing is the great value for money. We'll definitely be back.
Facilities: Excellent, well-equipped
Cleanliness: Spotless
Environment: Elegant
Service: Top-notch
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Price per night from:PLN 283
Posted on Jul 27, 2026|Deluxe Room-King Bed
fionho78The hotel's location is truly exceptional, nestled by the Suzhou Creek on the North Bund, right next to the historic Waibaidu Bridge. It offers panoramic views of Lujiazui and the iconic Bund skyline. The hotel's understated Baroque luxury seamlessly blends with the neoclassical style of the Bund, exuding sophisticated elegance.
The hotel lobby is a grand affair, featuring a massive crystal chandelier, soaring ceilings, and a majestic marble staircase. Adorned with captivating artworks and sculptures, it feels like an immersive art space – a perfect blend of vintage charm and modern sophistication. Every corner speaks of prestige and refinement. Our room was incredibly comfortable and spacious, with exquisite design and meticulous attention to detail. Both the room's size and amenities were simply perfect.
Breakfast is served on the second floor in the Western restaurant, which boasts expansive views. Every table offers a glimpse of the Suzhou Creek and the Bund, making it wonderfully comfortable and relaxing to enjoy breakfast by the window while watching the river.
The only minor drawbacks were the slightly large gap under the shower door, which could lead to water spilling out if the showerhead was pointed incorrectly. Also, the buffet selection at breakfast wasn't particularly extensive, and there were limited bread options. However, the à la carte menu was quite good. Overall, our stay was very satisfying.
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Price per night from:PLN 1,183
Posted on Jul 7, 2026
Anonymous UserChoosing the right accommodation truly elevated our Disney experience! The hotel's location is superb, making dining, entertainment, and transportation incredibly convenient. The room hygiene was impeccable; it was so clean and tidy that we felt completely relaxed. The front desk staff were attentive and reliable, making check-in a breeze, and they were proactive in resolving any requests we had. The complimentary shuttle service to and from Disneyland was a thoughtful touch, making transport hassle-free. Breakfast was plentiful and delicious, and the toiletries were high-quality, offering a great user experience. We also enjoyed the free massage chairs in the lobby, along with freshly ground coffee and daily brewed plum juice available at all times. On a night we returned late from the park, our clothes hadn't dried, and a staff member thoughtfully offered to dry and fold them for us. This level of detailed service truly made our stay exceptionally comfortable.
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Price per night from:PLN 127
Posted on Jul 2, 2026
Aizhujiudiandehuangshaoye
An absolutely wonderful experience!
**Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it.
**Hygiene:** The hygiene was excellent; I didn't notice any issues.
**Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money.
This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.
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Price per night from:PLN 1,757
Posted on Jul 26, 2026|Superior Double Room
Guest UserPurely came here with the kids for a change of scenery to do homework. All the staff were great. There was a slight issue with the TV, but it was promptly resolved after we reported it. The night snack server was very nice, and the tangerine peel red bean soup was delicious. They even provided extra ice cubes on the side, which shows great attention to detail. We'll be back in a few days.
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Price per night from:PLN 223
Posted on Jul 29, 2026|King Deluxe Room
Guest User
Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting.
The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical.
I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍
Aaron and Katrina provided meticulous and attentive service.
It was a great 4-day experience. I'll definitely be back.
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Price per night from:PLN 1,288
Posted on Jul 7, 2026
evarthanThe room was surprisingly quiet despite being in a lively area, and it was spacious and clean. The two large beds were perfect for a family. It even had a washing machine and a fridge! There are plenty of great restaurants and pubs nearby, and it gets really bustling at night, which is fun. It's about a 10-minute walk to the subway station, and the walk is quite enjoyable with lots of interesting old buildings to see along the way. We stayed for three nights and found it really convenient for getting everywhere. Very satisfied!
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Price per night from:PLN 256
Posted on Jul 26, 2026|Spectacular Bund View Twin Room
HY 75015This was my second stay at the W Hotel within three months, and once again, I was thoroughly impressed. The front desk kindly arranged a high-floor room, and the view from the window was absolutely captivating. From the concierge to the buffet restaurant and the swimming pool, all the staff were incredibly friendly, and the service was attentive and meticulous. Both stays have been very satisfying, and I highly recommend it.
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Price per night from:PLN 1,157
Posted on Jul 12, 2026
Guest UserMy experience at this hotel was absolutely fantastic! The room was super clean and comfortable, which made my stay very pleasant. What really stood out was the staff's kindness; it truly touched me. When I was struggling to figure out how to order takeout, they patiently explained everything and even personally helped me with a drink purchase since I'm a foreigner and had difficulty with the payment. At checkout, they even gave me a hand cream as a gift, making my trip perfect right until the very end. Thanks to their warm hospitality and the immaculate room, I had a truly wonderful time. I will definitely be back!
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Price per night from:PLN 82