Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Sep 30, 2026|Skyline Twin Room
Guest User
We had a fantastic stay and were made to feel welcome from the moment we arrived. The staff were exceptionally warm and attentive, always even greeting us at the door, opening doors and checking cars for belongings left behind after long shopping trips.
The hotel has a beautiful, luxurious atmosphere, with excellent facilities including a very well-equipped gym and separate men’s and women’s sauna and steam rooms as well as a pool and hot tub. There is also an onsite spa opened till 2am! The ‘This Works’ bathroom toiletries in the rooms were a lovely touch and smelled wonderful.
Breakfast was outstanding, with an impressive selection and freshly prepared omelettes, steamed buns and pancakes. The English-speaking staff were also incredibly helpful throughout our stay and provided great recommendations of places to see and where to eat close by.
The location is excellent, within easy walking distance of Nanjing Road and the Bund. Overall, a beautifully presented hotel with genuinely excellent service — we would happily stay here again and am glad we chose to stay here as there are an overwhelming amount of choices available but we feel we made a great choice!
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Price per night from:£131
Posted on Sep 29, 2026|Shanghai Bund View King Bed Room
Guest UserWe celebrated my child's birthday at the Ritz, and the hotel was incredibly thoughtful in decorating the room. A special thanks to Rosy for her full-service assistance and to Scarlett for the carefully prepared gift and handwritten card. Also, the handsome guys and beautiful ladies at Flair were all very nice. I apologize for not remembering the name of the lovely lady who checked us in, but her recommendations for hotel benefits really saved us some money. The river view room was decent, and watching the lights of Pudong Development Bank from it was worth the price. Although it shows some signs of age, 'The Lion King' (referring to the Ritz) is still a worthy visit among the luxury brands in the city.
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Price per night from:£259
Posted on Aug 23, 2026|Serene Twin Room
Guest UserOn this business trip to Shanghai, I specifically chose the 'Tranquil Twin Room' at the H+ Hotel Lujiazui, and my overall experience truly exceeded expectations!
Firstly, even though the room was on the 2nd-3rd floor and had no windows (a characteristic of the Tranquil Twin Room), this actually turned into an advantage – the soundproofing was excellent, making it incredibly quiet. For someone like me who's a light sleeper, it was an absolute blessing. The room was very spacious at 35㎡, easily accommodating two people without feeling cramped. The decor was modern and minimalist, the facilities were new, and the smart room control was very convenient; I could control the curtains and lights with Tmall Genie.
The most pleasant surprise was the bathroom amenities, which were Atelier Cologne. The scent was very sophisticated, showing great attention to detail. The mattress was firm yet comfortable with good support, and the deep sleep pillows ensured a truly restful night.
As for the service, it was impeccable. The front desk staff were incredibly warm and even offered a comforting wellness tea upon check-in. The hotel's location is also very convenient, with plenty of good dining options nearby. It's a short taxi ride to the core Lujiazui area or the Shanghai New International Expo Center. Although the room didn't have windows, the fresh air system was very effective, keeping the air consistently fresh.
Among Lujiazui hotels in the same price range, the quality and service here are definitely a superior experience. I will choose this hotel again on my next visit to Shanghai!
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Price per night from:£60
Posted on Sep 22, 2026|Parent-child Room
Guest User
Service: Excellent, every staff member we encountered was wonderful. They even went out of their way to give snacks to our baby and helped us resolve a parking fee issue.
Environment: Very good, the room was clean and came with complimentary baby toiletries. The hotel is next to a mall and has an outdoor play area.
Children's Welcome Pack: Our baby absolutely loved it (it was his first time staying at this type of hotel).
Admission to the Kids' Explorer Park for 1 adult and 1 child during stay: We're very grateful that the hotel managed to arrange free entry for two adults and one child. However, the park is more suitable for children aged five or six, and less so for those under three.
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Price per night from:£96
Posted on Aug 6, 2026|Deluxe Room-King Bed
Guest UserWhile the basic accommodation needs are met, there's definitely room for improvement in the details. In the mornings, there was often a loud banging noise from the corridor, which was quite disruptive and woke me up early, preventing a good night's sleep. The in-room facilities felt quite dated, and the bathroom waterproofing was inadequate; water would easily seep out during showers, making the floor slippery – a minor but present hazard. I hope the hotel considers renovating and upgrading the bathroom facilities and improving sound insulation between floors. On the positive side, the hotel's unique scenery and ambiance are big pluses. The lobby frequently features a resident band playing live music, creating a wonderful atmosphere in the common areas with their melodious tunes. The rooftop bar offers expansive views and an excellent sightseeing experience. The antique Rolls-Royce parked outside is a rare sight and makes for a stylish photo opportunity. Overall, it's a mixed bag of pros and cons.
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Price per night from:£401
Posted on Oct 3, 2026|Premium Panorama River View Room King Bed
Anonymous UserThe hotel boasts an excellent location, and its blend of a magnificent historic building with East-meets-West interior design imbues every detail with profound depth and elegant charm. The guest rooms are spacious and comfortable, offering superb views of both sides of the Huangpu River. All the staff I encountered were well-trained, friendly, and provided efficient and attentive service. The breakfast buffet, featuring both Western and Chinese options, was abundant and authentic in taste. The Long Bar on the ground floor of the old building is highly recommended; it has been meticulously restored to its original appearance from a century ago, exuding a vintage yet exquisite ambiance. On Friday nights, live jazz musicians enhance the already fantastic atmosphere.
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Price per night from:£295
Posted on Sep 29, 2026|Deluxe Riverside - Twin Bed Room
Guest UserThis was my second time bringing my 72-year-old mother to the Banyan Tree on the Bund, and it happened to be her zodiac birth year. The hotel specially arranged a birthday setup, full of ceremony, and even gave her a birthday cake. My mom was pleasantly surprised, and the service was as excellent as ever. Our butler, Cynthia, was incredibly thoughtful and warm, making us feel right at home! The rooftop terrace bar offers a direct view of the Lujiazui 'Three-Piece Suit' in Pudong, perfect for enjoying afternoon tea while admiring the beautiful scenery. The night view is even more stunning! The only slight drawback is that the hotel is a bit old, and the showerhead isn't very comfortable, but the cleanliness is still very good. Breakfast was quite ordinary, but my mom said she was very satisfied overall 😊 A special thanks to Alisa, who was so considerate of my mother. Because it was raining, she arranged a complimentary transfer service for us from the hotel lobby directly to the South Railway Station, putting a perfect end to my mother's trip to Shanghai 👍
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Price per night from:£217
Posted on Sep 14, 2026|Fantastic Bund View Suite
Anonymous UserFirst off, the room decor is absolutely stunning, as it always is at W hotels. I've stayed at Ws in Xi'an, Macau, and Chengdu, and now Shanghai – their design aesthetic is consistently modern and really resonates with us Gen Z. The room layout and attention to detail are spot-on. They never disappoint when it comes to style.
Secondly, I won't go into too much detail about cleanliness; W hotels consistently maintain high standards, so no issues there.
Thirdly, the service was excellent. Any request I had was promptly considered and accommodated by the hotel. You feel the exceptional service from the moment you step into the hotel. Staff members are present from the luggage drop-off all the way to the elevator lobby, waiting to assist.
Furthermore, the dining experience was fantastic. The breakfast at every W I've visited has been superb, truly top-notch.
Finally, since it was our first time at the Shanghai W, the front desk even upgraded our room! I was pleasantly surprised to find myself in a 'Marvelous Suite'. The whole experience was absolutely brilliant.
The only minor drawback was that the drinks and room setup included in the Ctrip package weren't prepared in advance, even though I had called a day earlier. If those details could also be taken care of beforehand, so you walk into a fully prepared room, then this would truly be a 10/10 experience.
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Price per night from:£244
Posted on Oct 2, 2026|Andaz King Bed Room
Guest UserI arrived at the hotel a bit late, but thanks to Ms. Yuna at the front desk, she carefully helped me verify my information. She spoke softly and politely, was efficient, and even kindly reminded me of the key points for using the hotel facilities. A good front desk staff member really enhances the overall experience of the stay. The environment, room, and breakfast were all good.
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Price per night from:£152
Posted on Oct 5, 2026|Intelligent Deluxe Family Room
Guest UserWe checked in on the evening of October 3rd. It was a bit cold and rainy after getting off the subway. When we arrived at the hotel, front desk staff members #11 and #19 warmly introduced us to local attractions and even provided free breakfast vouchers. The breakfast was delicious and had a great variety. The housekeeping staff was very polite. I'm also very grateful to the front desk staff today for allowing a late check-out, which let my daughter rest well before heading to the airport. We will definitely stay here again next time!
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Price per night from:£50