Kimpton Nine Trees Shanghai is located in Fengxian, the eco-friendly heartland of southern Shanghai. The hotel adjoins the A-level theatre Shanghai Nine Trees Art Center and is surrounded by the 7,000-acre Central Ecological Park, and it is a nature-infused retreat. The hotel features 229 guestrooms .Three distinctive restaurants and bars serve as vibrant social destinations: SOLA & LUNA all-day dining restaurant, inspired by the northern Mediterranean, evokes a sun-drenched coastal spirit; SONG, the signature Chinese restaurant, offers creative Jiangsu-Zhejiang cuisine; ECHO bar draws inspiration from natural caves, inviting guests to escape the ordinary. In addition, the hotel offers light-filled, highly flexible meeting and event spaces for inspired gatherings and social moments. Seamlessly blending modern wellness concepts with Kimpton’s signature playful social spirit, the hotel brings guests a range of novel experiences: EverNine Spa & Wellness (featuring an indoor pool, 24-hour fitness center, and more), an outdoor swimming pool, Nest Kids Club, and Zombilee Pet Park. Here, guests can unwind amidst greenery, recharge through gourmet socializing, and unlock new possibilities in life.
Hotel near Changshou Road Commercial Area,Shanghai
Featured facilities: Full-service spa
Very Good
4296 reviews
9.3/10
1 night
From IDR 823,671
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9.5/10
Outstanding
AAnonymous UserThe Executive Room was spacious and airy, with soft, comfortable bedding and exquisite bathroom amenities. The soundproofing was excellent, allowing for a truly peaceful rest. The hotel's location is superb, making getting around a breeze; you can hail a taxi right downstairs.
A special shout-out to Jeremy from the Executive Lounge! From check-in to departure, he was attentive and thoughtful throughout. He proactively explained all the lounge benefits, from breakfast and afternoon tea to evening service, arranging everything with meticulous care and warmth. He was quick to respond to any request, demonstrating professionalism and genuine hospitality that made us feel like family.
Our experience was perfect, highly recommended!
Hotel near Lujiazui Area, Shanghai 4.5% of visitors choose this area
Price per night from:IDR 5,715,375
9.5/10
Outstanding
GGuest UserTL;DR: Do not stay here—at least not in our room. The J Hotel has serious sanitation issues, falsely advertises “Bund View” rooms, and responds to legitimate complaints with insulting compensation. This was meant to be a gift for my mother’s final two nights in China; instead, it was my worst hotel experience.
1. Unacceptable sanitation – mud in the tub
We stayed in room 9010, a “Grand Suite Bund View.” My mother ran a bath and found mud/sediment in the tub after it filled (photo attached). Maintenance told us this is “common” when the pipe hasn’t been used for two days. That’s false—and even if true, it admits this “luxury” hotel doesn’t clean properly. The mud reappeared the second day. For any hotel this is inexcusable; at over 6,000 RMB/night, it’s disgusting.
2. “Bund View” is a deliberate lie
I booked this room specifically to see the Bund and Oriental Pearl Tower lights at night, paying double a standard room. What we got was almost pitch black; on a clear night, it looked like distant fireflies. This wasn’t weather—we saw clear views from the lobby and 120th floor. Staff admitted that every room has privacy film and a secondary glass layer that intentionally blocks outward visibility. They showed us a room five floors above facing the same direction—equally obstructed. If so, the hotel has no business advertising “Bund View.” It’s a marketing lie. We asked for an upgrade; they said I already paid for the best in this tier and the next would cost 10,000+ RMB/night which was too much to comp. We asked for a refund; they refused, claiming no authority.
3. Petty service recovery
After complaints of mud and a fake view, a manager offered one extra complimentary breakfast and a 100 RMB minibar credit. We requested two comped breakfasts to feed family members taking us to the airport. They said each breakfast costs 368 RMB and refused the second—screenshot attached. They were polite but chose to nickel-and-dime us.
4. A culture of inflexibility
Even minor requests were denied or given runaround:
· I asked for a coffee to go 30 minutes after breakfast, specifying a pickup time so ice wouldn’t melt. They said I could only take it immediately upon leaving breakfast. Kitchen blamed front desk; front desk blamed kitchen.
· I requested luggage be brought down to match our car arrival. They said it needed 20 minutes, so I had to check out 20 minutes early—causing an awkward wait without a room.
These courtesies I’ve received at hotels costing 1/10th the price. At 6,000 RMB, they’re baseline expectations—not favors.
We didn’t feel this was a luxury property. It’s a high-rise with expensive decor, dirty pipes, deliberately obscured windows, and management that claims to care but can’t fix real problems. Their final offer of ~$15 and one meal told me exactly how much they value trust and time.
Save your money. Book elsewhere. The public-area views are great—and free. The hotel itself is beautiful, with top-notch art and decor, but that doesn’t justify the stay.
Hotel near Lujiazui Area, Shanghai 4.5% of visitors choose this area
Price per night from:IDR 7,799,713
9.4/10
Outstanding
AAnonymous UserI originally booked a Deluxe River View Room at The Peninsula, but to my pleasant surprise, I received a complimentary upgrade to a River View Suite! What an amazing bonus! The suite offered a stunning, expansive view directly overlooking the beautiful Bund, creating a fantastic ambiance. The hotel's service was meticulous and attentive, the facilities were top-notch, and the environment was serene and elegant. During the holiday season, I even received some delightful complimentary treats. The whole experience was absolutely fantastic – truly a benchmark in luxury.
Hotel near The Bund Area, Shanghai 19.5% of visitors choose this area
Price per night from:IDR 8,448,585
9.4/10
Outstanding
GGuest UserIn a word, the Banyan Tree hotel did not disappoint us. We stayed there for eight consecutive days, enjoying the high-quality service of a luxury hotel every single day. Although we had to wait about 20 minutes to check in, it was because my wife is sensitive to all hair, so they specially treated our room. By the time we opened the door to our room, our luggage was already there. The room design was impeccable, with huge windows offering a perfect view of the boats cruising on the Huangpu River and the Shanghai skyline.
Not only was the breakfast abundant, but it was also served for an exceptionally long time, until 12 PM. The restaurant staff were incredibly diligent and responsible. On one occasion, my wife left her sun hat near the hotel restaurant and thought it was lost outside, but they actually found it the next day. Furthermore, the lobby manager and concierge were very responsible; they proactively helped us track every package we ordered online and had delivered to the hotel. Our private butler was also very attentive, always resolving our issues quickly and perfectly, and proactively asking if we needed any further assistance. Many small details like these made us truly love this hotel.
Of course, only praising the hotel would seem a bit unrealistic. We feel that the area most in need of improvement is the room's hardware facilities. Some details in the room showed cracks in the flooring, peeling cement and broken bricks on the walls, and the drainage system wasn't perfect. We hope the hotel will undertake renovations and improvements when the opportunity arises. It's understandable for a hotel that's over ten years old; maintaining it to this extent is already quite an achievement.
Hotel near The North Bund Area, Shanghai 1.5% of visitors choose this area
Price per night from:IDR 5,156,550
9.4/10
Outstanding
GGuest UserThis time, my family and I stayed in an Executive Suite at the Pullman Shanghai Jing An. First off, the hotel's location is incredibly convenient. It's right near Shanghai Railway Station, so if you're coming by high-speed rail, you're there in just five minutes after exiting the station. There's also Metro Line 1 right outside, about 50 meters away, making it easy to get to many famous Shanghai attractions. The suite consists of a bedroom and a living room, which was more than enough space for our family. The living room has a sofa bed that unfolds into a small bed, which was very practical. The room itself was clean and tidy, with complete amenities, and the kids really enjoyed the screen-mirroring TV. The front desk service was excellent, both during check-in and check-out. We'll definitely stay here again.
Hotel near Train Station Area, Shanghai 6.8% of visitors choose this area
Price per night from:IDR 1,599,669
9.3/10
Very Good
GGuest UserThe Waldorf Astoria's century-old ambiance is ingrained in its architecture, but the warmth truly comes from our concierges, Aaron and Katrina. During our chat, they meticulously explained the history and signature dishes of various restaurants, offering unique dining tips for everything from the three-tiered afternoon tea at Peacock Alley to the Western cuisine at Pelham's open kitchen, and even the retro long bar at The Long Bar. Their thoughtfulness extended to every small detail, and the farewell gift at check-out felt incredibly ceremonial. This genuine sincerity made our Bund trip truly complete, and we will definitely return.
Hotel near The Bund Area, Shanghai 19.5% of visitors choose this area
Price per night from:IDR 5,755,102
9.2/10
Very Good
GGuest UserThis was my first time staying at the Andaz Xintiandi Shanghai, and I was especially impressed with the personalized service from Daniel. From arranging our room based on my pre-arrival inquiries and confirming my arrival time, to securing a high-floor room and upgrading us to a room with a fantastic view, everything was perfect. The room's view and outlook were excellent. Daniel was also incredibly responsive with restaurant recommendations after check-in, arranging parking, and answering any questions we had during our stay. The attention to detail in their service truly shows how well-managed the hotel is. I'll definitely choose Andaz again next time, and a big shout-out to Daniel for his amazing service! 👍
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
Price per night from:IDR 3,458,888
9.2/10
Very Good
Ccomo fanStayed at Kunlun Jing’an Hotel: the location was convenient, with easy access to nearby food, transport and places to explore. The room was clean, comfortable and well kept, which made the stay restful after a day out.
I came to Shanghai after staying at a four-star hotel in Hangzhou, and unfortunately, I found the service at Kunlun Jing’an Hotel lacking in comparison.
My pregnant wife and I arrived at 5pm with one large luggage and hand-carry bags, but there was no doorman around to help us unload from the cab or bring our luggage into the hotel. There was also a male staff member standing on the steps (in the picture), but he did not offer to assist. For a hotel presented as five-star, this was quite surprising. When I mentioned it during check-in, the response was simply that the staff were probably too busy.
There were also small service details that felt inconvenient. For example, umbrellas require a RMB 100 deposit if borrowed from the concierge, as they expect guests to use the umbrellas from the room wardrobe instead. Personally, I would rather not bring a wet umbrella back into the room to dry, so this arrangement felt less guest-friendly than expected.
Food delivery was another area that could be improved. It would be much better if the hotel had a delivery robot to send ******* orders directly to the room, instead of guests having to go downstairs to collect from the ******* locker. The 4 star hotel in Hangzhou had one.
The hotel itself was generally comfortable, but overall the service experience did not match what I expected from a so-called five-star hotel in Shanghai.
入住上海静安昆仑大酒店:酒店位置便利,附近有不少餐饮选择,交通也方便,去周边景点和地方都比较容易。房间干净、舒适,也维护得不错,外出一整天后回来休息还是挺舒服的。
我是从杭州来到上海的,在此之前住的是杭州一家四星级酒店。很遗憾的是,相比之下,我觉得上海静安昆仑大酒店的服务反而显得不足。
我和怀孕的妻子是在下午5点抵达酒店的,当时我们有一个大行李箱和一些随身行李,但门口并没有门童帮忙从出租车上卸行李,也没有协助把行李带进酒店。当时台阶上也站着一位男性工作人员 (照片里),但他也没有主动提供帮助。对于一家号称五星级的酒店来说,这一点让我感到相当惊讶。入住时我向前台反映了这个情况,对方的回应只是说工作人员可能太忙了。
另外,一些服务细节也让人觉得不太方便。例如,如果要向礼宾部借雨伞,需要支付人民币100元押金,因为酒店更希望客人使用房间衣柜里的雨伞。对我来说,我并不想把湿雨伞带回房间里晾干,所以这样的安排感觉并不够贴心,也没有达到我对这个级别酒店的期待。
外卖配送方面也还有改进空间。如果酒店能配备送餐机器人,把美团外卖直接送到房门口,会方便很多,而不是让客人下楼到美团柜自行领。取杭州那家四星级酒店就有一台。
酒店本身整体来说还是舒适的,但总体服务体验并没有达到我对上海一家所谓五星级酒店的期待。
Hotel near Jing'an District/West Nanjing Road, Shanghai 6% of visitors choose this area
Price per night from:IDR 1,695,014
9.1/10
Good
Uuncle jokerThe service was excellent! I was pleasantly surprised to receive a room upgrade upon arrival. The late checkout until 2 PM was a real lifesaver. This is a huge plus, as Banyan Tree, for instance, was completely inflexible about late checkouts, which is partly why I chose W instead. I hope this late checkout option remains available!
Hotel near The North Bund Area, Shanghai 1.5% of visitors choose this area
Price per night from:IDR 5,447,881
9.1/10
Good
AAnonymous UserThe hotel's location is absolutely fantastic, surrounded by numerous mall restaurants, making dining and shopping incredibly convenient! Janet, Penny, and Aria all provided exceptionally attentive service! They were warm, thoughtful, and responded quickly – definitely worth praising! The room was comfortable, the bedding clean and soft, and the view was beautiful. For this price, the quality you get is amazing value for money. Next time I'm in Shanghai, Conrad will definitely be my top choice. Highly recommended!!!
Hotel near People's Square Area, Shanghai 11% of visitors choose this area
Price per night from:IDR 2,974,220
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What is the average room rate at Spa hotel in Shanghai?
The average price for hotels in Spa in Shanghai is IDR 6,525,857 on weekdays and IDR 6,714,374 on weekends (Friday to Saturday).