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5 star

Pan Pacific Orchard
4.4/5382 Reviews

Pan Pacific Orchard

Orchard Road Singapore|0.39km from Orchard Rd
After I made my Trip booking, i had called the hotel to check if they can arrange a baby cot in the room for us. To which the receptionist on the phone said she would remark it in my booking. When we checked in the room, the baby cot was not in there and there was also no mention of it by the staff who checked us in. The staff also did not offer to ask if we require any baby-related items, when she saw that we have a baby with us. NOT family-friendly place, service staff When we reached the hotel check-in counter, it wasn’t clear on where to queue, we asked the staff and was just “We will come to you.” It was strange because all seemed so busy, it was like nobody noticed we were there at all. We stood to queue anyway. Staff also did not greet, it was an unwelcoming start to the stay already. When I called the service desk to request for a late check out, she replied flatly No they are unable to do that without any moment of consideration. I said that I am a Discovery member who is entitled to a late check out. She then asked for my room number. Shouldn’t the staff ask for my room number, do her due diligence and best effort, before replying the guest No? In the end, we were offered late check out. A cleaner who saw us walking to the same door as he was, was only 2 steps ahead of us. And he didn’t even bother to help hold the door for us considering we were handling a stroller, and carrying a baby. Anybody else, any fellow guest, would have helped to hold the door as it is basic courtesy. It just seems that there was insufficient service training thus far. The whole stay had been unpleasant service wise and require serious service improvements. It’s a very pretty place with very cold disappointing service standards.

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Business travel

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Breakfast

Four Seasons Hotel Singapore
4.7/5326 Reviews

Four Seasons Hotel Singapore

Orchard Road Singapore|0.4km from Orchard Rd
For the price that the guests are able to fork out for this hotel,  one might expect them to be able to behave with some decorum/manners, or at least with some social responsibility. But this was certainly not the case during my encounters with some of the guests in this hotel.  Once, I encountered someone as he came out of the lift, and i could hear him coughing along the corridor as the lift doors closed.  Please wear a mask.  On another occasion, someone entered the lift, coughing heavily inside that enclosed space.  Please wear a mask. In both cases, the guests didn't even bother to cover their mouths. Thirdly, when I was checking-in, someone simply stretched out her hand to put her card on the counter, stood there for a while, before muttering ”check-out”, and left. Perhaps i was transparent and she could not see that the receptionist was serving me. Such entitled behavior. I was somehow reminded of how a prankster handed Theresa May a P45 during her party conference in 2017.  Fourth, someone barged into the lift while I was walking out, as though assuming that it would be empty. Next, I ordered takeaway lunch at Jiang Nan Chun, and the server told me that I was using an older menu when it clearly wasn't. It just happened to be a discrepancy between the physical and online menu, and told me to use the physical one instead (which I wasn't shown beforehand). I had encountered a similar price discrepancy at another establishment, and I believe that it would do good for the staff at Jiang Nan Chun to learn from them: What the other establishment did was to admit that the price discrepancy was their error, and that they were going to honor what they had published online.  Later on, their boss told me that ”when something like this happens, we honor it, and investigate or rectify it later”.  I'm also perplexed/baffled about how the restaurant staff at Jiang Nan Chun had assumed that I was only ordering food for 1 person, especially when there were 6 dishes involved. Thirdly, I ordered takeaway from one-ninety, and the server asked if I wanted it sent to the room. I was told that the price would be the same regardless of whether I brought the food up myself or whether it was delivered to my room, so I opted for the latter.  Therefore, it came as a shock when I saw that I needed to pay service charge for the takeaway. When I enquired at the restaurant, they said that it was because I had asked for the food to be delivered to the room (when I was told by someone else that there would be no difference in price if i had collected it myself). The hotel eventually refunded me the service charge, but this misunderstanding could, and should have been averted with clearer communication. The rooms are a bit old, with cracks on the window/tables, but otherwise quite nice and spacious. It wasn't exactly clean though,  dust and some sticky substance on the window, some dust on carpet and certain things that might have/could have been animal fur (although the operator said that this was not the case). Breakfast was good, and most of the dishes were very nice. But it was rather inconsistent. For example, my hot chocolate had choco flakes in them, but my partner's didn't have any. Upon enquiry, the server said that perhaps they had ”forgotten” to put them inside. A better level of service would have been to asked if we wanted a replacement (i told the server that we didn't want anymore, just in case she decided to bring one for me later on) Having said all that, I was genuinely surprised during turndown service. I put my computer mouse on one of their magazines, as the table was quite slippery. When I came back from dinner, this was replaced with a mousepad. The first time I've experience this in a hotel.

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Top rated hotels in Singapore

Searching for hotels near Orchard Rd? Compare room rates and reviews to find your ideal stay.
Coliwoo Orchard - Co-Living Serviced Apartments
4.2/590 Reviews
Orchard Road
Location is very near to orchard so it’s perfect. Basically there is not much service crew, food nor cleaners. As for cleanliness, they do not change your beddings or give you clean towels despite i am staying there for two weeks, but they do have washer and dryer but would be a hassle to wash them in such tiny spaces. They only sweep your room once a week. They only offer two numbers of small tubes of shampoos & shower gel. Overall the room is small but still enough for me. My pantry was a co-living space and I’ve got a smoking neighbours. At night the smell will easily travel to your room. You need a towel to cover the seams below the doors to prevent that. Tv was good, the supplies at pantry were good too. If I am coming back again? If there aren’t any rooms that is available in Singapore, I would.
voco Orchard Singapore, an IHG Hotel
4.3/5246 Reviews
Orchard Road
great and clean facilities, staff response time to request was excellent throughout the facilities, a special mentioned to Ali and Josephine of Club Level for their attentiveness. Will come back again but of course without the swift-mania that cause the price to spike to unreasonable levels.
Vibe Hotel Singapore Orchard - by Far East Hospitality
4.3/5392 Reviews
Orchard Road
Stay this hotel for my honeymoon and coldplay concert. The hotel upgrade me to premier room and give surprise gift. Thank you. Front desk very nice and helpful. Just a bit far from orchard road if you are walking. Better take grab. Overall is good. Will consider come back again.
Singapore Marriott Tang Plaza Hotel
4.5/5142 Reviews
Orchard Road
Good location above orchard mrt and is in the orchard road shopping belt. Nice touches in the bathroom. However, the hotel is very packed so long waiting time for the lifts. Comes with complimentary parking, nice views of the orchard road skyline.
Yotel Singapore Orchard Road
4.5/51918 Reviews
Orchard Road
This hotel is in a great location on Orchard Road with easy MRT (local subway) access. If you poke around, you'll find the connection to the Shaw Building next door to minimise the rain exposure. The rooms are quite small, what I call ”sleep and go” as you won't hang around too long. But the TV has lots of choice to put on at the end of the day. My kids tagged along for a business trip and loved the shampoo and conditioner scent (I usually don't notice too much). Wifi is fine. Good restaurant and poolside. It closes for a bit outside main lunch hours, but if you are a hotel guest and want to do Zoom meetings, they have a special area in the back which is super helpful. They had live music one night and a lot of people were whooping up - great atmosphere! Highly recommend and would stay here again, for sure.
Orchard Parksuites by Far East Hospitality
4.2/565 Reviews
Orchard Road
It's an older facility, the door closes louder, and the sound insulation is not good. But the service is pretty good and they help solve any problems. The hotel is very close to the subway station, less than 100 meters away. It is so convenient and very necessary for those with elderly and children. The room size is large, and the three-bedroom apartment is the first choice for family travel. The swimming pool downstairs is nice. Shopping is nearby, just on the street behind Orchard Road, and there is a large shopping mall across the road. However, the postal code was not marked after the hotel was booked. Singapore taxi navigation always inputs the postal code. The driver found a detour for a long time. If you want to take a taxi, ask in advance.

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