Housekeeping had carts in the aisle, which made it difficult to access my room. Also, with housekeeping hard at work at 4 pm, it seems it should have appeared and smelled clean, however, it did not. The vending machines were broken. The shower was not visibly clean, and the shower head was garbage. I checked for bed bugs, and didn't notice any (I only looked at one corner of the mattress), but at about midnight or so, when I was just about to retire for the evening, there it was: a bed bug, crawling on the pillow. I took a photo, and informed the front desk. I quickly gathered my things which I now have to treat for bed bugs, and had to drive the 2 hour drive at 1 am. The clerk told me I should get a refund immediately, but as of now there is no sign of a refund in my account.