Best Western® Hotels in Sofia

Me and my husband stayed there for 3 nights. Lots of dust in the room, like no one cleaned areas at the head of the bed for years. The same situation is in the bathroom, broken drain plug in the bathroom tub, mold, rusty stains. We had great expectations regarding this hotel. We do not recommend it. Three stars are for the friendly English speaking staff, delicious breakfast and central location of the hotel.

As soon as we walked through the door, we were greeted by a uniformed man, who welcomed us to the hotel and took us to the reception desk, having looked after our bags, which were later taken to our room. The lady at reception treated us with great courtesy and efficiency, and therefore, from the outset, we realised we were in a well-run five star hotel with professional and helpful staff. Our bedroom was stylishly decorated in cool shades of grey, with two wide beds, a panoramic window with a view of Vitosha mountain, and the marble bathroom was of a good size, with modern fittings and a lovely walk-in shower. We had booked the Club Room and were not disappointed with the newly opened Club Lounge. They offer refreshments during the afternoon and then ‘happy hour’ from 6-8 pm. We found the service really excellent, with staff keen to help, and spent delightful early evenings having drinks and eating an enticing array of canapés. Breakfasts were also excellent in the Europa restaurant with a wide selection of cooked and cold options from the buffet, and dishes cooked to order such as omelettes and eggs benedict. One last point to mention - we found the Chief Concierge - Todor Goranchovski - most helpful in booking us restaurants and directing us to some notable attractions in Sofia: he was great. The Intercontinental is really a top class hotel and we would not hesitate to stay there again - thank you to everyone who made our stay memorable.

Hotel has a very good central location. It is just a stone's throw from the nearest metro station. The metro takes you to and from the airport in just 20 minutes for just around 80 cents... Hotspots can be reached on foot or by public transport.

It’s an awesome hotel with a minimalistic good design, great restaurant, pool and team of professionals. I advice to book higher floors to enjoy the Mountain View. Breakfasts were great, not huge choice but good quality. Specific thanks to Slavka for giving such a good service.

Opposite the hotel is the post office, and the postcards purchased are very cost-effective. The hotel is about 10-15 minutes' walk from the attractions. The location is very good.

We stayed for one night. We had informed via email that we would be arriving from Italy around 11:00 AM - 1:00 PM. When we arrived at 1:00 PM, the room was not yet ready, and it was handed over to us at 2:30 PM. The reception service is terrible. In the evening, even at 10:30 PM, the bar was already closed. The cleaning lady opened our room at 7:30 in the morning. Although the suite terrace is a well-furnished and very spacious room, the Velux blinds cannot be closed, so you wake up with the first light of the sun. The breakfast is poor and served in the hall. Great location. For a 4-star hotel, they absolutely need to improve the service!!

I booked thinking it would have air conditioning, but it didn't. It was a summer night but luckily it was cool so no problem. There was a post raising issues with the card for the room key and lights, so I resolved it by inserting another card. Now you can escape the pain of locking from the inside in the dark. There was a mysterious hole in the toilet. You can see the piping. I thought it would be better to be invisible here,