Dujiangyan Spa Hotels

"Facilities: The facilities are mostly in good condition, except for the tea room being under construction. One curtain in our room was broken, hanging halfway and looking unsightly, and we weren't informed about it. All the curtains were a bit too short, so we could see the outdoor lights even at 11 PM when trying to sleep. Hygiene: Our room had a courtyard, and the tatami mat in the courtyard had some fallen leaves and dust. The sun umbrella had standing water from the rain, hanging right over our heads. It was clear that it hadn't been double-checked before guest arrival, which was a bit disappointing. Environment: Absolutely wonderful, every corner was picture-perfect and enchanting. The garden was very well-maintained. Service: 1: The hotel's signs weren't clear enough. Initially, the driver dropped us off at the lower parking lot. Although there was a big sign, there was no indication at the entrance that vehicles could continue further, which was confusing for both the driver and us. Since the second parking lot is closest to the front desk, why not put up a larger sign at the entrance? 2: We checked in standing up. There were clearly sofas available, but we weren't offered a seat, nor were we offered any welcome tea or drinks. The difference compared to Relais & Chateau in France is very noticeable. 3: The front desk responded promptly and actively dealt with issues. However, the kitchen closing at 8 PM is a bit early. 4: Both breakfast and dinner were delicious, and the service was excellent. Welcome Fruit: The fruit in the room was very fresh. Minibar: The selection was great."

"The hotel facilities are very good, the service provided by the proprietress is also very good, and the environment is very good. I think this price is what makes me most satisfied. Anyway, next time I travel here, this hotel will be my first choice. Entering this hotel is even more amazing than what I saw in the pictures. The boss is also responsive, parking is also very convenient, there are restaurants outside, and transportation is also very convenient."