Haikou Spa Hotels

This hotel truly deserves a long review from me! It's a definite five-star stay, and I give those stars wholeheartedly. The check-in experience was flawless; from the moment I stepped into the lobby, I felt pampered. But what touched me the most was the service from our butler, Hailey – no exaggeration, she's the most thoughtful and meticulous butler I've encountered in all my hotel stays. Upon checking in, Hailey brought us a welcome fruit tea and proactively arranged for us to have a quieter room type. The room was already prepared with welcome fruits, and even Hainan's special young coconut, which was incredibly considerate. We casually mentioned that the pillows were a bit high, and by the time we returned to the room a second time, buckwheat pillows and memory foam pillows were already there for us to choose from. It truly made us feel at ease, like family. Throughout our stay, Hailey consistently remembered our preferences – I love Americano, and she would have it prepared for me every morning while I had breakfast; my husband enjoys taking baths in the evening, and she would always provide extra mineral water and bath salts daily. These details might seem insignificant, but it's precisely these small acts of 'remembering you' that transformed an ordinary trip into something extraordinarily warm. Today, as we checked out, Hailey specifically double-checked our bill in advance and prepared drinking water for our journey. When we drove away, she escorted us all the way to the parking lot, opened the car door for me, placed our luggage, and stood outside the car, smiling and waving goodbye as we drove out of the gate. That sincerity wasn't just procedural politeness; it was genuine, heartfelt warmth. In summary, excellent facilities, a great location, and outstanding service. I will definitely choose this hotel again when I return. Highly recommend it to anyone who appreciates attention to service details!

This was my second stay at Block 2 of the Haikou Yingbin Hotel. As always, the front desk staff and doormen were incredibly warm and attentive. The room was clean and tidy, and the breakfast offered a great variety of dishes. The coffee served in the restaurant was excellent, and the restaurant staff were very proactive. It was the Lantern Festival that day, and the hotel even thoughtfully provided Longjing tea tangyuan for breakfast.

Five-star review! The Pullman hotel boasts a beautiful environment and stunning river and sea views. The rooms are spacious and clean, with comfortable bedding. The service is warm and efficient, and breakfast offers a wide variety of choices. The swimming pool and hot springs are well-equipped, making it suitable for both business trips and leisure vacations.

My partner and I stayed at this hotel for a romantic getaway, and I have to give a special shout-out to Helen at the front desk. We were a bit tired from our journey, but Helen was incredibly gentle and patient throughout the entire check-in process, which was handled quickly and efficiently without any unnecessary delays. We weren't very familiar with the local attractions, so we casually asked for some recommendations for food and sightseeing spots. She didn't just brush us off; instead, she thoughtfully suggested some local favorites that actual residents frequent, helping us avoid overcrowded tourist traps. Later, when we went back to the front desk to ask about luggage storage, she continued to respond with a smile, never showing any impatience. Our romantic trip for two got off to a wonderful start right from the moment we checked in. The thoughtful service significantly enhanced the happiness of our journey. We'll definitely choose this place again next time we visit.

Ascott Haikou is very close to the airport, making our morning departure a breeze. The surrounding area is still under development and the entire complex is quite new, so the environment will likely improve even more over time. The hotel's decor is elegant and unique, a distinctive design from the Crest Collection that is truly eye-catching and boasts a unique Chinese aesthetic. The hotel staff thoughtfully called us to let us know our room was ready. Our butler promptly added us on WeChat and provided all sorts of information. Our high-floor room was quiet with an expansive view, and it's about a 30-minute drive to Qilou Old Street. The hotel breakfast offers a wide variety of choices, which was great!

My stay at Sheraton Haikou was absolutely fantastic. The room was clean and tidy, and the environment was quiet and comfortable. I especially want to commend Butler Coco – she was incredibly warm, attentive, and easy to communicate with, taking care of every detail, big or small. The breakfast was excellent too. I felt safe and relaxed throughout my entire stay. When I left, Coco even prepared a parting gift and helped me with my luggage to the car. The whole experience was wonderful and definitely worth five stars. I'll prioritize staying here again next time I'm in Haikou! ⭐⭐⭐⭐⭐

I always look forward to staying here, and my experiences continue to exceed my expectations every time. The hospitality provided by the staff is truly exceptional and creates an inviting atmosphere that makes me feel right at home. I would like to extend a special thank you to Sam and Bruce at the concierge desk. Their attentiveness and dedication to providing outstanding service are remarkable. It’s the small touches and personal interactions that set this place apart, and I am grateful for the consistently high level of service offered by the team.

Checked in on my birthday – a Leo has to celebrate at the Ritz! The hotel called beforehand and I added the butler on WeChat. The overall style is a British manor resort, which is exactly my personal preference. My butler, Winni, upgraded my room type to an executive golf view room (a huge thank you again to Winni, who assisted me many times during my stay; she was always calm, thorough, and highly professional). In terms of location, it might be a drawback if you want to stay in the city center or by the beach. However, for a relaxing getaway, golfing, celebrating an anniversary, or a transit stop, it's definitely the top choice in Haikou. Winni, the butler, asked for my arrival time in advance and arranged a birthday surprise in the room (birthday cake + custom room key + room decorations + a handwritten card – incredibly thoughtful!). During my stay, I tried putting on the green twice and an 'Eight-Section Brocade' morning exercise session once. The gentlemen leading the sessions were very patient. I also swam in the hotel pool every day; it's 25 meters long and the water quality is excellent. The gym was also great – well-equipped, with a bottle of mineral water and a towel at each machine. There were also cold mineral waters available in the fridge. For dinner, I ate at the Sky Bar. They had reserved a table with a view for me and decorated it. As soon as I entered, the gentlemen and ladies (staff) all wished me a happy birthday – it was truly delightful! Breakfast was at the Italian restaurant. The lady who greeted me meticulously explained all the ingredients and food stations and then guided me to my seat. The beef brisket noodles and eggs Benedict were delicious! For hot dishes, I particularly enjoyed the black pepper beef ribs and steamed pork ribs. My child was still asleep in the room, so the kind lady at the restaurant thoughtfully packed some small cakes, eggs, and a glass of room-temperature milk. The mattress was very comfortable, and I loved the bedding – it was fluffy but didn't feel unsupportive. The bathroom had a double vanity and a wet/dry separation, and the bathtub was a good size (the bathroom decor felt the most 'Ritz' to me, haha). Overall, The Ritz-Carlton will always be my top choice for important occasions like birthdays and anniversaries. I look forward to my next visit.

Aside from the slightly dated decor, everything else was great. It's an old brand with a lot of character, after all. The Marriott rooms are very spacious and comfortable. Compared to other hotels, I prefer the beach near the Marriott – the sunsets are beautiful. The architecture is stunning, perfect for photos – a Tang Dynasty-style Chinese palace with a huge garden and a high-ceiling lobby. Many people come here for Hanfu photoshoots. The garden is lush with greenery, and the beach is just across the road, a 3-minute walk away. The balcony directly faces the Qiongzhou Strait, and the high floors offer expansive views, perfect for watching the sea. Our housekeeper, Fiona, was very nice.

I've stayed at three hotels in Haikou: this one, the Marriott, and the Sheraton. I was quite satisfied with the staff service and room cleanliness at the Hilton. My only dissatisfaction was with the garden's cleanliness. Compared to the other two hotels, the garden here was significantly worse – I found it to be quite dirty. If the garden's cleanliness could be improved, I believe the hotel's overall quality would increase significantly. Another issue was the lack of fixed wall-mounted clothes hangers in the room, which made it very inconvenient for hanging clothes. Also, both the Marriott and Sheraton balconies have retractable clothes lines, which yours lacks. If you're staying for three or four days, the absence of a clothesline would be a headache for drying clothes. Although you provide a mobile clothes rack, it's not ideal for families with a lot of laundry. Apart from these two issues, I'd give full marks for the guest room itself. The room facilities were well-maintained and very clean, which is a big plus. If the clothes hanger issue and garden cleanliness could be resolved, I'm sure many people would choose to stay here again.