Suzhou Spa Hotels

We had a wonderful Chinese New Year holiday at this hotel. The decorations were perfect for taking photos, and the service was thoughtful and warm. The security guard at the entrance even kindly told us about the shuttle bus to the ancient town and gave lollipops to the kids! The lantern show at Daguan Garden was absolutely stunning at night. Since there weren't many people, the kids had a blast running around the corridors. The complimentary travel photoshoot was great value for money, though posed shots aren't really suitable for young children, especially with two of them – props to the photographer for his patience! 😂 The Chinese New Year activities in the lobby were very entertaining. The indoor and outdoor kids' play areas, though not huge, kept the little ones occupied for a while. The heated pool's water was a bit cool, which could be improved. Overall, it's a great resort for families with both elderly parents and young children, and I noticed a surprisingly high number of seniors among the guests! 😝

We arrived at the hotel yesterday at noon, and it was still drizzling due to the white dolphin's influence. The outdoor pool wasn't crowded, and the kids absolutely loved the slide, going up and down tirelessly. From check-in to the staff we met by the pool, everyone was very responsible, patient, and incredibly polite, which made us feel great 👍. The room was clean and tidy, the bedding was comfortable, and my child slept soundly. The carpet in the hallway was thick, so we couldn't hear any noise from the hallway in our room – the environment was truly excellent. This morning's breakfast truly impressed my dad and me. Not only was there a wide selection, but it was also delicious. I rarely overeat at a hotel breakfast 😅. The staff were very attentive, constantly clearing dirty plates, and even proactively bringing freshly baked xiao long bao and matcha cream puffs to our table. When ordering noodles, the auntie was especially gentle and accommodating. The young man making the eggs Benedict was amazing – so delicious 😋. After breakfast, we headed straight to the infinity pool and the kids' splash pool. We were lucky today, as the big sun made playing in the water so comfortable!! The pool is beautiful, and the garden environment here is truly lovely, making walks very pleasant. The changing rooms at the indoor pool were clean and fresh, with no unpleasant odors 👍. Alternating between the pool and the spa was also very relaxing 😌. The indoor playground was also good, with a climbing wall that even our older child enjoyed. All in all, everything was just perfect. We hope they maintain the quality of the facilities and the service awareness. The children loved it, and we'll definitely be back often to play in the water!!

The room is spacious and the environment is very comfortable. Rooms on the first floor facing the street can be a bit noisy, but earplugs are provided. It's located in a bustling area, so it's very convenient for shopping. Free parking is a nice bonus. They also offer complimentary tea and a nine-compartment snack box. I'd definitely stay here again when I visit Suzhou.

Our villa had a king-size bed and a terrace right by the water. The room was spacious and well-designed, with all the amenities we needed. Elld at the front desk was always asking if we needed anything, and Chen Liang, the shuttle driver, was so thoughtful. He noticed I had a bit of trouble getting in and out of the shuttle and immediately offered me a footstool, which was really touching. The staff at the Chinese restaurant recommended a set menu that was delicious and generous; they even helped us pack up the leftovers to take back to our room and heated them up for us later that evening. They truly go above and beyond for their guests.

The front desk staff (specifically, a gentleman) was incredibly kind and upgraded me to an executive suite for free. The hotel environment is very high-end, and the hygiene is up to par. The room smelled lovely! I'll definitely stay here again next time I'm in Suzhou. (¯▽¯)ゞ

The hotel's biggest highlight is definitely the kayaking in the lotus pond – it's a must-try. The staff is very lean, but despite that, they really tried their best to meet guest needs. It's clear the understaffing isn't their fault. The same goes for the restaurant; there aren't enough chefs, which makes you hesitant to order much. However, there's nothing else to eat nearby, so you're stuck with the hotel food, which honestly isn't great. If the weather is good, the outdoor lawn is huge, and the water sports are decent. It's a good spot for families with kids or dogs. I really didn't like the room. Next time, I'd try a regular suite instead of a villa. The villa felt like a renovated unfinished building. Overall, I'd still be willing to come back if I'm in the immediate area.

It was my first time to stay at a hotel on the first day of its opening. The housekeeper Jackie was very enthusiastic and contacted me via WeChat two weeks in advance. She also sent out guides for things to do and eat in the surrounding area. All service staff are very enthusiastic and solve problems quickly. I hope they can continue to do so. The children said they were very satisfied. There was a party in the evening, and many staff took the children to play various games, which relieved the adults. The buffet is quite rich, and Snow World is right opposite, which is very convenient. It was a bit late for skiing, so I helped delay check-out a little, and also gave two little dolls as gifts. The children were very satisfied.

This is my second stay at the Crowne Plaza Kunshan, and it's fantastic! It offers incredible value for money, and the location is excellent. There's a direct corridor from the hotel to Jiufang City, which makes dining and shopping super convenient. The hotel staff are also very welcoming and friendly. I really like the decor style too. All in all, I'll definitely be staying here again next time I'm in Kunshan.

Banyan Tree, as always, is wonderfully secluded and comfortable! The butler, a lovely lady, upgraded our room again. And we even ran into Alice Xiaoxiao, the butler who assisted us during our stay last year – it was great to see her again! She proactively reached out before check-in to ask about our needs and was incredibly responsive to all our requests. The concierge service upon arrival was also very thoughtful. The courtyards, lush greenery, and water features are beautifully designed, offering a new picturesque view at every turn. The views from our room were truly refreshing and invigorating! Kids' toiletries were fully stocked, and the complimentary soft drinks were of good quality, not just an afterthought. The hotel also offers free activities like Baduanjin (a traditional Chinese exercise), cocktail making, and night runs! Overall, a very satisfying stay! Excellent value for money! **Dining:** The hotel's Baiyun Restaurant is also fantastic. Even though dinner was a set menu from a group deal, every dish was surprisingly delicious! It's a perfect alternative to the Rongsheng Restaurant next door, where you often have to queue for two hours if you don't want to wait. They've changed breakfast to a mostly buffet style, which can sometimes mean colder food with a less-than-ideal texture. However, they still offer à la carte service upon request, which is great! And the champagne was delicious! **Activities:** This trip, we came specifically to climb Lion Mountain, and we successfully reached the summit – the entire scenic area is very thoughtfully developed! Safety measures are also very well implemented! Whether looking out from the mountain or gazing at it from the hotel, it's a view within a view – perfect for photos! There are several well-designed buildings nearby, like museums and science centers, all within walking distance. The hotel key card provides direct access to Lion Mountain Park, and in the evening, they even offer transportation for a golf course tour. The park has added more activities since last year, including a mini-train, cycling, and boating. This year, we even tried kayaking – so much fun! We'll definitely be back next year! Our sincere thanks to Alice Xiaoxiao, our butler, who made our first stay enjoyable and our second even more comfortable. Also, a big shout-out to the handsome concierge who helped with our luggage! The auntie providing turn-down service gave our child small gifts and drinks, and the three lovely ladies at the bar patiently taught us cocktail making… All the hotel staff made us feel so warm and welcome. Looking forward to our next stay!

The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests. The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries. Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower. The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums. In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs. Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me. But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.