Taicang Spa Hotels

"This stay exceeded my expectations! The room was spacious and bright, with excellent soundproofing, so there was no noise disturbance. Front desk staff, Wang Yali and Wu Xiaojie, provided thoughtful and attentive service, making the entire process from check-in to check-out very smooth. It's truly great value for money, and I'll definitely be back!"

"I first stayed at this hotel a few years ago when it just opened and had a great impression. So, I decided to return with friends this time. It's clear the hotel is now very well-established and operating smoothly. The staff are in excellent spirits, polite, and provide attentive service. The breakfast was exquisite and delicious. A big thank you to the front desk for upgrading our room. On a side note, there was some water leakage from the shower door after showering, so I suggest the engineering department inspect and address this. The area around Tianjing Lake has developed nicely over the past few years, and it was very pleasant to watch the full moon over the lake from our room."

"The hotel has all the facilities you need, and the lady at the front desk is very nice. The bed was clean and the room had no smell. It feels like the best hotel of the same price range in Taicang!"

"The hotel boasts a new Chinese architectural style with a sleek gray and white facade. The lobby is spacious and bright. When checking in, I asked if my family and I could be in the same building. Even though our rooms were already assigned, they immediately helped us switch to rooms together and gave us a free upgrade. The guest relations manager was very accommodating and showed great care. They personally escorted us to our building. The room was large, clean, and tidy, featuring a big bed, a sizable sofa, a desk, and a TV. Pulling back the curtains revealed a direct view of a Suzhou garden, and we could also open the door to step outside. The bathroom had excellent water pressure, a bathtub, and a smart toilet that automatically opened and flushed upon approach. The location is superb. It's only a few hundred meters from Nanyuan, an easy walk away, and about 1 kilometer from Nanyang Plaza. Their afternoon tea cakes were beautifully presented and generously portioned, easily enough for four people. They tasted excellent too! 👍 Although it's a four-star hotel, the facilities are definitely five-star quality, and the service was also very good. During the Dragon Boat Festival, there was a free zongzi-making activity. They even steamed them for us, and we each got to take five home. It was a very satisfying stay!"

"Let's start with the positives – the butler service was very friendly, and the lobby staff were enthusiastic. When I was leaving with all my bags, one of them even proactively asked if I needed help. The hotel room was very quiet, and I slept wonderfully, waking up naturally at 9:45 AM. It's been a long time since I've had such a good lie-in! Next, I really appreciate the little surprise the hotel prepared for our anniversary; my family was very happy. All these points deserve a five-star rating. Now for some personal suggestions. The main area I recommend improving is breakfast. Having stayed at various family-friendly hotels, from far-flung places like Atlantis to nearby ones like all the Kaiyuan Senbo and Giraffe Hotels, including other Club Med locations, this was my first time at the Taicang branch, and I had a poor experience with the beverages. On the first day, we went around 8 AM, and on the second day, after 10 AM, some food stations weren't open. Normally, everything is open during the summer holidays, but I'll set that aside, as every hotel has its own plans. However, let me address the specific beverage issues. On the first day, the freshly squeezed juice in the restaurant was consistently only filled to one-third of the glass. There's really no need for that; if people want more, they'll simply get refills. Two-thirds is a normal serving, especially since the cups are small. On the second day, I went for freshly squeezed juice at 10:05 AM and couldn't get a single cup; there were only a few scattered watermelon slices. The hot milk was also not refilled and was consistently out of stock. This really feels a bit stingy. The evening activities felt less engaging compared to Nanjing. Nanjing's activities had much more interaction. I still vividly remember children and adults gathering in a circle, singing and dancing together, everyone enjoying drinks, chatting while watching the show, and kids participating on stage."

"The hotel service was great and the staff was warm and thoughtful. The room was clean and tidy, the theme was novel, and the children with a small courtyard liked it very much. Breakfast is also delicious!"