Taicang Spa Hotels

"This is my first negative hotel review on Trip.com, and it's for this place. When I checked in, I realized I hadn't booked a room with breakfast, so I bought two. Buying it at the hotel was more expensive than the Trip.com package. On Trip.com, my room type with breakfast was just over 800 [currency unit], but buying breakfast separately made the total over 900 [currency unit], an extra 90-plus [currency unit]. The staff didn't even mention it, and I only found out after comparing prices back in my room. If it was just my own oversight, that'd be one thing, but I later discovered that for this price on Trip.com, I could have gotten a free room upgrade. So why wasn't I proactively offered an upgrade during the off-peak season? Breakfast officially ends at 10 AM, but when I arrived around 9:20 AM, there were only leftovers from the already limited selection. There was only one sad-looking fried egg left. I understand making less food during the off-season when there are fewer guests, but you're charging me 109 [currency unit] per person. And the hot food wasn't even good. In the room, the duvet on the bed had dust on it, and it felt damp when I slept. The overhead shower was broken, and so was the shower attachment for the bathtub. This is the first time I've encountered toothpaste in a sachet. For this price, I also had to buy my own drinks. And who knows what brand the hairdryer was."

"This stay exceeded my expectations! The room was spacious and bright, with excellent soundproofing, so there was no noise disturbance. Front desk staff, Wang Yali and Wu Xiaojie, provided thoughtful and attentive service, making the entire process from check-in to check-out very smooth. It's truly great value for money, and I'll definitely be back!"

"Although the hotel is old-fashioned, I really think it is a good deal. I went to Taicang to stay for a few days when I returned to China. I was too lazy to go to my own house. I would rather stay in Loudong because the cost performance is too high. The room was very clean, the toiletries were complete, the room was large, and it was very comfortable to sleep in with the curtains drawn. Parking is free and the location is in the center of Taicang. The breakfast is also clean, hygienic and delicious, with Taicang meat floss with porridge and freshly ground coffee. It is especially worth mentioning that there is a blood pressure monitor at the elevator entrance on the first floor. I will bring the elderly with me next time."

"The hotel has all the facilities you need, and the lady at the front desk is very nice. The bed was clean and the room had no smell. It feels like the best hotel of the same price range in Taicang!"

"We stayed in building #2. After checking in at the main lobby front desk, we took the electric shuttle to get there. It's actually not that far to walk from the back door of the lobby across the skybridge. The room was well-equipped and luxuriously decorated, the bedding was comfortable, and the air conditioning was very powerful – very satisfied! For breakfast, there was a good selection of both Chinese and Western options, and the food was quite plentiful, which was great! Also, I hope dinner delivery service becomes available, and I suggest having a staff member at the lobby entrance to greet guests and assist with the shuttle service. This would better reflect the hotel's caliber!"

"The hotel service was great and the staff was warm and thoughtful. The room was clean and tidy, the theme was novel, and the children with a small courtyard liked it very much. Breakfast is also delicious!"