Taicang Spa Hotels

"This stay exceeded my expectations! The room was spacious and bright, with excellent soundproofing, so there was no noise disturbance. Front desk staff, Wang Yali and Wu Xiaojie, provided thoughtful and attentive service, making the entire process from check-in to check-out very smooth. It's truly great value for money, and I'll definitely be back!"

"I booked an executive room and enjoyed the lounge benefits. The service and room cleanliness were excellent, and the robot delivery for meals was very fast. In the evening, the red wine at the executive lounge tasted quite good, and the food variety was decent with a good balance of flavors. I highly recommend it. The only suggestion for improvement would be to make the shower glass frosted!"

"The room is very good, spacious and comfortable. The front desk service is also very good, the attitude is super good, and it is a very good hotel. The room is well lit and clean. There is a campus next to the room, which is quiet enough. For someone like me who has high requirements for sleep quality, I feel that it is enough."

"The hotel environment is very good, with a small garden surrounded by a circle of small villas, quiet and good air. The two elderly people have difficulty walking, so they are very happy to take a walk in the small garden and feed the fish after breakfast every day. Whether it is the lobby or the conference hall restaurant, it is very grand and bright, but it may be a long time since it was built. There are some unreasonable facilities in the room, such as there is no socket on the bedside table, and you have to go to the bathroom bar under the window by the desk to charge it, so you can't lie in bed and watch your phone, which feels very inconvenient. In addition, the temperature has risen in the past two days, and the room is stuffy. The air conditioner has been turned on for more than an hour, but the room temperature has not been lowered. Finally, a floor was changed. It was quite difficult to change rooms with two octogenarians. The air conditioner in the new room was not very good. In the end, only a little window could be opened for ventilation, which led to a stuffy sleep at night. To be honest, the attitude of the hotel from the lobby manager to the front desk restaurant waiter is very good, and they have always taken good care of my elderly. But it would be better if you ask more questions when checking in, ”The hotel entrance is under renovation and construction. Living in the south is easy to be woken up early in the morning. Do you want to live in the north?” Because we were awakened by the sound of impact drills at 6 o'clock in the morning for two consecutive days, if the front desk had informed us of this situation when we checked in, we could have avoided the rooms facing south. It was too tiring to move again, so we endured it for two days, but it was still a bit unpleasant. Finally, the Su-style noodles on the first floor of Yuebin Building were too hard and would not be cooked no matter how hard they were cooked. I was quite disappointed. However, the stir-fried dishes were unexpectedly delicious and not expensive. The elderly were very satisfied with the food. Loudong is generally okay, but I hope that they can consider the guests' perspective and be more meticulous in service."

"Let's start with the positives – the butler service was very friendly, and the lobby staff were enthusiastic. When I was leaving with all my bags, one of them even proactively asked if I needed help. The hotel room was very quiet, and I slept wonderfully, waking up naturally at 9:45 AM. It's been a long time since I've had such a good lie-in! Next, I really appreciate the little surprise the hotel prepared for our anniversary; my family was very happy. All these points deserve a five-star rating. Now for some personal suggestions. The main area I recommend improving is breakfast. Having stayed at various family-friendly hotels, from far-flung places like Atlantis to nearby ones like all the Kaiyuan Senbo and Giraffe Hotels, including other Club Med locations, this was my first time at the Taicang branch, and I had a poor experience with the beverages. On the first day, we went around 8 AM, and on the second day, after 10 AM, some food stations weren't open. Normally, everything is open during the summer holidays, but I'll set that aside, as every hotel has its own plans. However, let me address the specific beverage issues. On the first day, the freshly squeezed juice in the restaurant was consistently only filled to one-third of the glass. There's really no need for that; if people want more, they'll simply get refills. Two-thirds is a normal serving, especially since the cups are small. On the second day, I went for freshly squeezed juice at 10:05 AM and couldn't get a single cup; there were only a few scattered watermelon slices. The hot milk was also not refilled and was consistently out of stock. This really feels a bit stingy. The evening activities felt less engaging compared to Nanjing. Nanjing's activities had much more interaction. I still vividly remember children and adults gathering in a circle, singing and dancing together, everyone enjoying drinks, chatting while watching the show, and kids participating on stage."

"The hotel service was great and the staff was warm and thoughtful. The room was clean and tidy, the theme was novel, and the children with a small courtyard liked it very much. Breakfast is also delicious!"