Taicang Hotels with Free Breakfast

Let's start with the positives – the butler service was very friendly, and the lobby staff were enthusiastic. When I was leaving with all my bags, one of them even proactively asked if I needed help. The hotel room was very quiet, and I slept wonderfully, waking up naturally at 9:45 AM. It's been a long time since I've had such a good lie-in! Next, I really appreciate the little surprise the hotel prepared for our anniversary; my family was very happy. All these points deserve a five-star rating. Now for some personal suggestions. The main area I recommend improving is breakfast. Having stayed at various family-friendly hotels, from far-flung places like Atlantis to nearby ones like all the Kaiyuan Senbo and Giraffe Hotels, including other Club Med locations, this was my first time at the Taicang branch, and I had a poor experience with the beverages. On the first day, we went around 8 AM, and on the second day, after 10 AM, some food stations weren't open. Normally, everything is open during the summer holidays, but I'll set that aside, as every hotel has its own plans. However, let me address the specific beverage issues. On the first day, the freshly squeezed juice in the restaurant was consistently only filled to one-third of the glass. There's really no need for that; if people want more, they'll simply get refills. Two-thirds is a normal serving, especially since the cups are small. On the second day, I went for freshly squeezed juice at 10:05 AM and couldn't get a single cup; there were only a few scattered watermelon slices. The hot milk was also not refilled and was consistently out of stock. This really feels a bit stingy. The evening activities felt less engaging compared to Nanjing. Nanjing's activities had much more interaction. I still vividly remember children and adults gathering in a circle, singing and dancing together, everyone enjoying drinks, chatting while watching the show, and kids participating on stage.

Stay here more than 5 times and will definitely come back if I visit Taicang!

Facilities: Excellent Cleanliness: Spotless Environment: Elegant, right in the city center. Service: Attentive service. We booked a room without breakfast, and they even gave us a discount on breakfast! Late-night congee service: This is such a thoughtful and personalized touch. I've experienced such great service that I've stayed at Atour twice recently.

Although the room is small, it is very comfortable. It is not easy to climb the second floor, but the children like it very much. Then the design of the figurehead was interesting, without cutting a tree, though I didn't see the designer's nameplate, but it looked the same designer as the restaurant. Unfortunately, the smell in the room is too heavy, it may be the reason for using multi-layer solid wood boards. At the time of design, it may be for pure scenery to expand the viewing frame, so there is a small window for ventilation, in fact, the window above the bar can also be designed for ventilation. Yes, this way the circulation wind can reduce the taste. Outdoor activities are very good, but the most suitable season is summer, because in summer, you can dig bamboo shoots, watch lotus flowers, you can catch crabs, and you can play paddle boards. It’s not bad to come to Qingming Festival, there are no mosquitoes, and you can enjoy the cherry blossoms. But the paddle board can't play, because it will catch a cold when it falls into the water. However, the zip line crossing the river is very exciting and fun, and it is rare in other places. The boss is very enthusiastic and helps the children peel melon seeds and peanuts. According to employees, the boss bought some deer to free up in the forest farm, and my daughter said she saw the deer with horns at night, but she was in the age of nonsense, so I am not sure if it is.

As other online reviews mentioned, don't expect much from the service here. 1. Usually, hotels have a butler escort you to your room and explain things, or at least wait at the door. On our check-in day, we arrived at our room to find the door open. A staff member in plain clothes suddenly emerged from the room, startling us. But that's a minor detail. 2. The public hot spring (gongtang) operating hours are 8:00 AM to 10:30 PM. However, when we went at 9:30 PM, after showering, ready to soak, we were told the 'golden' spring (jintang) was already being cleaned and we couldn't use it. Why couldn't anyone warn us when we entered or while we were showering? They started cleaning a full hour before closing, and there were 3-4 other guests in the women's bath at the time; everyone just looked at each other in disbelief. 3. On Tuesday, before checking out, I wanted to have one last soak, so I woke up early. But when I entered the women's changing room, all the lights were off (the locker access card still worked, so the access control wasn't off, and there were no 'closed' signs at the entrance). I had to call the front desk myself to find out it was closed on Tuesdays. No one mentioned this to us during check-in or at any other time, and it wasn't in the check-in guide. So, we woke up early for nothing. The front desk said it was mentioned on Ctrip (it was, but in tiny font about seven or eight pages down). There were also no compensation measures. When we checked out, there were even other guests who had driven over specifically for the hot springs, only to be told it was closed that day. They also made a wasted trip, so the unclear signage is definitely not an isolated incident. Other than that, the value for money is quite good, and the private hot spring (sitang) fees are reasonable, though the private springs only offer the 'silver' spring (yintang).

The hotel meets high standards. The rooms are clean, spacious, modern, and equipped with new facilities. The service is excellent and very prompt. Guests are welcomed with fresh fruit, and there are even small gifts for children, which is a lovely touch. We are very satisfied with the staff’s polite and friendly attitude. A special thanks to Ms. Ella Zhang, who was especially kind and flexible, helping our group have a wonderful experience at the hotel. We will definitely come back if we have the chance.

This hotel truly exceeded my expectations! It's very close to the ski resort, and there's a Manner store nearby. The facilities are super new, and the decor is modern and minimalist, making for a very comfortable stay. The room space is exceptionally generous, and the bathroom has a separate wet and dry area, with thoughtful details. Plus, parking is free, which is incredibly convenient for those driving. I especially want to commend the front desk staff; their service attitude was superb, very responsive, and enthusiastic. I will definitely choose this hotel again next time I'm in the area!

Facilities: Pretty good, relatively new. Cleanliness: Clean, quite comfortable, even the toilet is electric. Environment: Quiet, not noisy, the surrounding environment is nice. Service: Good service, helpful with luggage, and they can store it for you.

Initially, after booking, I was a bit concerned seeing the mixed reviews on Ctrip, but after checking in, I actually found it to be pretty good. First of all, the day before arrival, customer service reached out to ask for our license plate number. They also added us on WeChat to send over the address, important instructions, and the necessary pass for Seventy-Two Villages. We arrived in the afternoon, and our room was still being prepared. While we waited, they kindly offered us complimentary soft drinks. We stayed in a LOFT room, which was perfect for our group of three adults and one child, with the addition of a tatami mat. The room offered a pleasant view of the fields. The room key was an old-fashioned type; you had to manually lock the door after closing it, otherwise, it could be opened from the outside. You also needed to lock it from the outside when leaving the room. This system felt a bit dated and could definitely be improved. On the LOFT level, the common area in the lobby featured an automatic mahjong table, which is great for larger groups. The central air conditioning in the room was quite loud, which I found difficult to get used to, and I barely slept the first night. By the second day, I had adjusted to the noise, but the AC was too cold. Even after adjusting the temperature upwards and changing the fan speed, it didn't make much of a difference. Upon check-out, they also gave us complimentary bottled water and a frog toy for the child, which was a very thoughtful gesture. The butler/concierge service is available until 9 PM, so if you need anything, it's best to contact customer service via WeChat earlier in the day.

The room is clean and comfortable, and the service staff is warm and kind. The location is a little off, but very close to Zheng He Park.