Wanning Spa Hotels

"Service: Not good. We ate at the Fisherman’s restaurant, and after our voucher was scanned, the male waiter didn't place our order. We waited idly at the restaurant for over twenty minutes. The restaurant offered no compensation whatsoever. The overall service throughout the hotel was cold and unwelcoming. The only satisfactory service came from the butler, who promptly and thoughtfully addressed our needs and inquiries. Room: Average. The value for money is very poor. For the same price, you can get much better sea views at other five-star hotels, whereas at the Grand Hyatt, you only see a sliver of the sea. The soundproofing in the room is terrible, which is a major issue. You can hear every coming and going from the neighboring room, including doors opening and closing, very clearly. It rained one evening during our stay, and I don't know how the room was designed, but the sound of the rain was incredibly loud. It sounded like water dripping from the eaves onto a metal sheet, deafeningly so. I didn't sleep well for two nights. Breakfast: This was the best among all the hotels we stayed at this trip. While the variety wasn't extensive, the quality of the food was excellent. The Chinese restaurant was much better than the Western restaurant. Environment and Facilities: The lobby was completely empty. The public areas were decent, but there were too many plants and the scenery was repetitive. Mainly, with so many plants, there were an incredible number of mosquitoes. I got bitten multiple times despite having sprayed mosquito repellent. One thing I truly don't understand is that all the restaurants are located in a sunken plaza. Every time you want to dine, you have to go up and down stairs. I couldn't find an elevator or even an accessible elevator. I saw parents carrying strollers up the stairs with their children; I have no idea what the designers were thinking. This trip, I booked Sheraton, Westin, and Grand Hyatt. I had the highest expectations for the Grand Hyatt, but it turned out to be the worst experience. I will visit Wanning again in the future, but I will not choose the Grand Hyatt."