GGuest UserOverall, my stay was a mixed bag. The hotel's interior is elegant, but there's no real view outside, just a messy village. The price was on the higher side, but the overall service and attention to detail didn't match the cost, leading to an average experience.
**What I Liked:**
1. **Well-equipped and nicely decorated rooms.** They helped bring luggage to the room, replenished bottled water, and were quick to open the door when I forgot my key.
2. **Free feeding of peacocks and ducks** in the garden was a nice, enjoyable touch.
3. The signature beer fish and green vegetable dishes tasted good.
**Areas for Improvement and Specific Issues:**
1. **Restaurant dishes didn't match the menu; feedback was ineffective.** For dinner on May 15th, I ordered bamboo rice, expecting fresh rice steamed in a bamboo tube. Instead, it was actually stir-fried glutinous rice with cured meat served in a bamboo container, which wasn't mentioned on the menu. When I reported this to the waiter, they said it had always been prepared this way, and my feedback led to no resolution.
2. **Lack of attention to detail at breakfast.** During breakfast on May 16th, the hot milk and soy milk containers had no labels. Staff only put up labels after a guest pointed it out. The fried egg station was slow, requiring a wait, and the service wasn't as thoughtful or organized as it should be. At the noodle station, no one paid attention, and the server was indifferent.
3. **Specialty dishes were poor quality and overpriced.** The prices were even higher than a typical five-star hotel. For lunch on May 16th, I ordered braised goose with taro. The dish wasn't prepared authentically; the goose had a ***** smell, dry meat, and obvious signs of being pre-roasted. The goose and taro flavors were disjointed, and the sauce wasn't absorbed, making me suspect it wasn't freshly cooked but pre-made. Despite the high price, the dish was far from what was expected. After I complained, they only offered a small complimentary fruit platter, which felt like a perfunctory gesture.
4. **Lack of professional service and overpriced activities.** The afternoon tea on May 16th was limited to only sweet pastries. When I asked about the bamboo raft pricing, the staff on duty vaguely said they didn't know, showing a lack of professionalism. After expressing my dissatisfaction, another staff member eventually provided the price, which was significantly higher than outside docks. The hiking activity in the park also incurred an additional charge.
5. **Inadequate room cleaning service.** On the morning of May 16th, I pressed the 'make up room' button twice, but no one came to clean. I eventually had to actively contact housekeeping for the room to be cleaned.
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