Puerto del Carmen Spa Hotels

I stayed nine nights at SENTIDO Æquora Lanzarote Suites with my husband, our three children (ages 16, 14, and 8), my sister's family (including her children, ages 2 and 1), and our dad. We usually opt for all-inclusive stays in Playa de Los Pocillos annually but have never visited this hotel. We were assigned three junior suites: two on the ground floor near the splash pool and one on the first floor (18 steps up) for my elderly dad and son. I would rate this hotel three out of five stars. This review provides an honest account of our experience. Check-in Experience When we arrived at 8 pm, there was only one staff member at the front desk handling check-ins, so we had to wait in line. The lobby was impeccably clean, bright, and welcoming. The staff member was polite but distracted, frequently interrupted by phone calls and colleagues needing assistance. Soledad, his boss, intervened several times and seemed dissatisfied with his performance. At one point, he disappeared into the back office for over 5 minutes, disappointing after a long day of travelling. Overall, the check-in experience was not very welcoming, and we were underwhelmed when we finally reached our rooms. Room Quality The rooms were excellent—extremely spacious and perfect for our family. The beds were comfortable, and daily housekeeper service was available. At check-in, we could opt for less frequent housekeeper service if desired. Free Wi-Fi was available in all rooms. However, the air conditioning was not enormously powerful, and the room could have been cooler. I have experienced better air conditioning in other hotels. The room had two sleeping areas, ideal for giving our older son his space. The main downside was the communal open bathroom area, which offered no privacy for toilet use or showers. I had to ask my son to leave the room while showering since dressing had to happen in the open. While we managed, the lack of privacy in the bathroom would not be suitable for travelling with friends or children's friends. It was an unusual setup I had never encountered in a hotel. Customer Service The animation staff at the hotel were exceptional. They tirelessly provided entertainment from early morning until late evening. Our children thoroughly enjoyed the kid’s club and especially loved the mini disco. Enes, who ran the kid’s club, was fantastic. He went above and beyond to ensure all the children had a wonderful time. We are grateful for his efforts and the enjoyable experience he created for our kids. Sadly, the remaining staff significantly impacted my rating of this resort. The rudest staff I have encountered in all my years of travelling. No staff member stood out for their friendliness or effort to enhance our experience. Many were rude and diminished our experience. The resort's size affected the staff, making guests a low priority. It was unusual and unlike any other experience, I have had. On the third night, at the Nautilus Lounge Bar & Terrace, we enjoyed our eve

Having stayed previously in a Diamond Resort complex on the Costa Del Sol we were hoping that Club Del Carmen would offer the same standard of accommodation and it did not disappoint. This is a fantastic small complex in a quiet area of Puerto Del Carmen literally across the road from a fantastic sandy beach. It is a short walk along the coast (5-10mins) to the start of the main ***** but there are bars and restaurants closer. The on site Baily Bar does fantastic quality food, well worth staying on site and having dinner here. We stayed in a 2 bedroom villa which has 2 bedrooms and a bathroom downstairs, one bedroom opens onto a terrace with sun loungers. Upstairs there is a living and kitchen area, another shower room with WC, and a balcony with table and chairs. The kitchen has everything you need including a dishwasher, kettle, coffee machine, hib and oven and large fridge freezer. Plenty of equipment to self cater if you want to pans pots cutlery etc. The apartment also has iron and ironing board. Spotlessly clean and well maintained. The on site pool is small but the complex is small and the pool never felt overly busy. The sunbed booking system is great means that there's no mad rush. Never an issue securing beds but the complex is so small most people seemed just to bathe on their patio or balcony.. Also the option to have freshly baked pasty and bread delivered to your room is something we used every day. Overall it's a brilliant complex with a great on site bar and restaurant in a fantastic location. All staff were very helpful and friendly and I wouldn't hesitate to recommend this complex. It was brilliant.

My daughter and I spent a great week at Hipotels La Geria. The Hotel is attractive and has a beautiful pool. It is in a good location, just across the road from a huge sandy beach and only a few minutes walk to bars, restaurants and local shops. Puerto del Carmen centre is only a short bus ride away, too, if you want more. The Hotel itself was very clean and the staff were very friendly and helpful. Our room was also clean and comfortable, with a good size bathroom, plenty of wardrobe space, fridge and a free to use safe. We were half board and found a huge choice of food available for both breakfast and dinner. We arrived late in the evening on our first day and although the restaurant was closed, they had put some cold meats, cheese and fruit out for us to eat, which was a welcome sight! We were warned that they were doing some building work on the Spa during the day, which is located near the pool but we weren't bothered by any noise or dust etc. when we used the pool. All in all, a lovely stay and we would definitely go back.

The hotel was lovely, location great. The room was spotlessly clean. We did not eat but had a drink at the pool bar which was lovely.

Just back from a 5 night stay. Can’t fault the staff, all lovely! Was in one of the older rooms, clean but very run down (broken socket in the bathroom where the hair dryer is) dangerous! Was told both pools where heated but only one was but that was fine we just used the heated pool as had two kids with me, the cold one was ice cold there was no way they could use it. First four days there was no problem but all of a sudden on the 5th day we were told the kids couldn’t use their swim rings in the pool! No rings or armbands!! They weren’t in anyones way as they where the only ones in the pool! The odd person would get in for a min or two though out the day. I was told they could use the cold pool with their rings but not the warm one! They could stay in the warm pool but had to take their rings off. So they had to just sit on the steps even tho no one else was using the pool! Was absolutely ridiculous