Chania Spa Hotels

Perfect 5* hotel, fully recommend! You will love it. The way the hotel is build and organized is just perfect.

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

Overall, this is a hotel with a beautiful sea view and a comfortable vacation environment. There were many things I liked, but there's room for improvement in service consistency and some details. The hotel's biggest advantage is undoubtedly the natural sea view. The scenery is truly beautiful, and the overall environment is very comfortable, perfect for relaxing. The staff were generally polite and willing to assist with guests' needs. Breakfast was one of my favorite parts; the food was delicious and fresh, and the overall quality was good. I'd especially like to commend a staff member wearing a blue shirt and dark grey trousers. He seemed serious, but his service was actually very meticulous. He remembered that we had ordered omelets the day before, and when he saw us the next day, he proactively asked if we wanted omelets again. Although it's a small detail, remembering a guest's preference from the previous day felt very thoughtful. However, **the most disappointing aspect of this stay was also the breakfast service.** Juice and coffee need to be served by staff; it's not self-service. Several times, staff members would proactively pour or refill drinks for guests sitting next to me without asking if I also needed anything. It might not matter once, but after it happened several times, it really made me feel overlooked. Especially when compared to that very attentive staff member, the disparity in service quality between different employees became even more apparent. I believe the hotel has significant room for improvement in terms of service proactiveness and consistency. The hotel's dinner restaurant is also commendable; the food was delicious and of good quality, though the overall prices were a bit high. Regarding the room, the water pressure was excellent, making showers very comfortable, and the air conditioning was powerful. The pillows in the room were initially too high for me, but after I mentioned it to the staff the next day, they quickly helped replace them with more suitable ones, which was handled very well. A bit disappointing was the average soundproofing in the room. At night, running water and the refrigerator's operating sounds were quite noticeable, especially in quiet moments. If you are sensitive to noise, it might affect your sleep. Another issue that significantly impacted the experience was the key card problem on the day of late check-out. The hotel's willingness to provide a late check-out was a definite plus, but the key card still deactivated at 11 AM. We had just returned from swimming at the beach, still completely wet, but couldn't enter our room, so we had to go to the front desk. Reactivating the card took about 10–15 minutes, and after getting it, we returned to the room, only to find it still couldn't open the door. We had to go back to the front desk again while still wet. This whole process was quite troublesome and made me feel that the front desk's efficiency in handling problems could be improved. Overall, I really liked the beautiful sea view and environment here. Breakfast was fresh and delicious, the dinner restaurant's food was also good, the room's water pressure and air conditioning performed well, and I also encountered a very attentive and impressive staff member. **The biggest drawback was the feeling of being repeatedly overlooked during breakfast, followed by key card handling efficiency and room soundproofing.** If the hotel could make the service among different employees more proactive and consistent, I believe the overall stay experience would improve significantly.

The hotel is very comfortable and comfortable. Very good breakfast! Various and quality with table service for the coffee-making part. Fresh orange juice( it's rare to signal) The buffet of the evening is too expensive for what you know if I should find a defect.

Personnel very effort, were 3 nights in April - for pool and sea too cold, In a few minutes you are in the ”centre” - some local and supermarkets - was more a basis for us for excursions In the SPA area, a indoor pool is built, if you can use it - would be great for the side season Breakfast excellent, parking available.

The room was clean and tidy, and the facilities were very new. Upon check-in, we received a free drink voucher, one per person. The room had a scenic balcony, which was a great experience. (Note: Only rooms on the 5th and 6th floors have the best balcony views!) All drinks in the minibar were complimentary for the first round. The hotel has a paid underground parking garage for 10 euros a day. You can also park on the street nearby, but considering safety and the difficulty of finding a space, we opted for the hotel parking. The garage has a direct elevator to the hotel, which is very convenient. You need to ring a doorbell to contact the front desk for entry and exit, ensuring good security. Breakfast hours are from 7:30 AM to 10:30 AM. The breakfast selection was quite varied, and the quality was average.

So so.

The staff in reception is not so friendly the food is not like a 5 star hotel the most of the menu is frozen except the grill that they cook the meat the same time. They don’t have many rackets for the ping pong only 2. The list of the free cocktails for the all inclusive program is so limited and for the classic cocktails is extra charge.The bars and the restaurants is open until 23:00 after that only ghosts is outside. The heated pool is not so hot. The jacuzzi on the spa is not working. The only good thing is the rooms is very big very clean with nice views includes a kitchen fridge A/C and spurs and spoons and they gave us and an upgrade to a loft room.

Good Breakfast. Very clean. But I wouldn’t stay again. Everything is charged extra. Did not use the spa

Beautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!