Pujut Spa Hotels

"For the last few days of my Indonesia trip, to escape the crowds of Bali, I came to Lombok to slow down and recuperate. I stayed one night at the Sheraton in Senggigi, and the service was so attentive, detailed, and thoughtful that it was unforgettable. Arriving at this hotel, there was a huge drop-off in experience right from the moment we walked in. First, it was very unusual for them to take us to our room with our luggage to check-in. They led us to a small room on the second floor in a corner of the backyard. It was so tiny that there wasn't even space to open our suitcases. After completing the formalities, they opened the curtains and told us they were sorry, but there was construction going on at a neighbor's site outside the window, which might be disturbing. I said that wasn't right; I had clearly booked a mountain view or garden view room, which was also larger than this. This was obviously not the room I booked. My husband spent a long time discussing it with the check-in staff, and they agreed to change our room. They showed us a larger room and said we'd have to pay extra, which we didn't accept. We insisted on a room with the same conditions and price as our original booking. We then had to wait in the courtyard for a long time again. Finally, we were moved to a room that was more or less comparable to what we had booked. It felt like there was a clear差別待遇 (differential treatment) between Chinese tourists and Caucasian tourists; if you don't argue your case, you'll be assigned the worst rooms that don't meet booking standards. After that, the service attitude was still acceptable. However, the next day, I asked the housekeeping staff for two extra bottles of water. When I returned to the room, I saw a trash can filled with two bottles of water placed on the bed. I don't know what that meant. I originally wanted to be more eco-friendly and not change the bedding, but now I had no choice but to ask them to change all the linens. The hotel's location is quiet yet convenient. The design style and interior space are quite good, and the breakfast at the restaurant has long serving hours and decent taste. It's not far from the beach, and it's convenient for shopping and dining nearby, but the overall prices are a bit high."

"The bed was comfortable, the location is great, and the staff is friendly, but otherwise the place is awful. The bathroom was in terrible condition, the maintenance of the facilities is terrible, and apart from the bed, the room furniture was in bad shape. I wouldn't stay there again."

"Total 4 buildings. Deluxe Ultimate Rooms, in a 4-storey building at the back, are newer and very beautifully furnished. Deluxe Classic rooms (in 3-storey buildings) look rather old and worn and some of them (in the first building, nearest to the reception, are under renovation). Some construction work is being carried out now next to the reception and in the first hotel building - thankfully, I didn't hear any noise or disturbance from my room. Reception is very drab-looking and dimly lit and the tiny lobby is not a place you wish to hang around. Standard check in time is overly late, at 3 pm. Didn't use the 2 pools as I was there in the rainy season and most days, it rained on and off throughout the day. New hotel restaurant at the back is air-conditioned (there's outdoor dining area too), very clean and exudes great ambience! Buffet breakfast has lots of choices - some of the selections are good (pizza, finger food and some of the hot dishes) while others, like the pastries (limp and cold) and chilled items (pretty but excessively sweet desserts) didn't appeal to me. Wifi was painfully slow and frequently got disconnected in the room - the strongest signals are in the restaurant and reception. Overall, I love the spacious, beautiful and well furnished new Deluxe Ultimate room, the greenery all around and the friendly staff service."

"JIVANA!! This hotel is even more beautiful than in the photos! As soon as we arrived, we were enchanted by the elegance of the place and the peaceful setting. The rooms are magnificent, carefully decorated and quite comfortable with a large outdoor bathroom. Everything is designed to guarantee total peace of mind. You can see fish and large turtles... it's pure bliss. The staff is impeccable, always attentive to our every need. We even had a perfectly adapted baby bed. The swimming pool is quite large. The plated breakfast is delicious and served in a peaceful atmosphere. The spa activities are superb, ideal for a moment of absolute relaxation. A true paradise that we don't want to leave. An address to share without hesitation!"

"The place is new, the grounds are spacious. The houses are trendy, it's quiet and beautiful! It's remote, accessible only by bike, and the road hasn't been built yet. Everything was comfortable."