Tonya H
July 11, 2024
I would give it -5 stars if I could! I regret not reading the reviews, but the pictures looked great, so we went with it. Thought we should remain open minded, but honestly, it was horrible! The front staff was okay taking your money, but when we went to our room on the second floor it was hot and stuffy and the air conditioner was barely pumping out cool air…knobs were missing on it…we were in the room for 20-30 mins and there was a wall of hot air that I knew would not cool down. We went down to see if we could get a refund, and the lady said she wouldn’t do that just because I didn’t like the room! That these were old units and they took time to cool down. She refused to give us a refund saying only the manager could do that, and said I needed to call her…when I asked for her number to call she said she wouldn’t give out the number, and I needed to leave mine. I left my number, but highly doubt it will amount to anything. I paid $80 that I probably won’t ever see! This is our 1st time in Spokane and what a rip off motel!!! That place should be shut down! Don’t go by the pictures. They don’t look anything like the real place. Dirty. Stinky. And the staff is unprofessional and greedy!