3-Star Hotels in City of Manila

This was my second stay, for five days, and I was given a room without a sea view, haha. There were strange little bugs on the table in the room, which was annoying. The shower experience in the bathroom was, as usual, not great. It was hard to squeeze out the shower gel because the pump was broken. Water splashed everywhere, so the wet and dry separation wasn't good. The breakfast was decent, semi-buffet, but lacked vegetables and fruits.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Great location close to Manila Bay at a very affordable price. You can book a room with an ocean view for just a few hundred pesos more. Kind and helpful staff. Water cooler on each floor to refill your tumbler. Internet worked well when I was here. There is also a 7-eleven and a coffee shop conveniently located downstairs right next door.

The staff are courteous, the rooms are clean and they continously changed our towels everyday

My go-to hotel in Malate. It's in the bustling downtown area, yet surprisingly quiet. The breakfast is delicious; I highly recommend the pancakes. I've stayed here many times and have never seen a single cockroach.

This was one of those stays where everything simply worked as expected. No surprises, no complications, just a comfortable and pleasant experience from start to finish.

Booked this hotel for one night. Overall, it was okay, but nothing special. The room actually looked different from the photos on Trip. There was no soap in the room, or the dispenser wasn't working. The AC was noisy, but it was very stuffy without it. There's a window. The bed was a bit hard, and there was no duvet, just some kind of blanket without a cover. On the plus side, good water pressure, running water, and two towels. The staff were generally friendly; they stored our luggage after check-out and covered it with a net. Breakfast was decent and included in the price. Overall, this hotel is fine for a one or two-night stay—it's pretty average, nothing outstanding. For the price, it's acceptable.

The staff, especially the front desk team, were excellent — always helpful with my queries and accommodating requests like storing luggage before check‑in and after checkout. The location is perfect, just a short walk to the US Embassy, Baywalk, Rizal Park, and nearby restaurants and stores. Rooms include linens, toiletries, and an electric kettle, plus a water refill station outside. However, the wall‑mounted body wash was nearly empty, slippers weren’t provided, and the property could use better cleaning and maintenance, especially in the bathroom and furniture. When I requested room service, the bed was arranged but with the same sheets, though towels and rugs were replaced. A free breakfast for two was provided, and the Estoria restaurant downstairs is a lovely place — cozy ambiance, good food presentation, and warm lighting that makes dining enjoyable. Overall, great staff and location, but cleanliness and upkeep need improvement. With more attention to detail, this hotel could offer a much better guest experience.

The hotel has a great location, and the staff were friendly. However, I was disappointed to find a cockroach in the room. I hope the hotel improves its cleanliness and pest control, as it would make the stay much more enjoyable.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.