City of Manila Spa Hotels

The hotel has maintained a classic style and is very convenient.  I however want to advise management to clean the chairs in the restaurant. The backs of most seats where the head rests are dirty and need cleaning.

Location very good Parking ok Food ok Cleanliness good Problem was AC not cooling to desired temp offered to change room but AC was not cooling as well in spite of rooms looks new or recently renovated.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

It's a 30-minute Grab ride from the airport if there's no traffic. The hotel is in a historical building, and you can really feel its grandeur in the lobby, hallways, and staircases. However, while it's near the coast, the surrounding area isn't very clean, so I wouldn't recommend walking around. A 5-minute Grab ride to Robinson Place will get you everything you need: a supermarket, a drugstore, and restaurants. The pool on the 4th floor has a great view and is easy to use as it's not crowded. The breakfast buffet is about average. Intramuros is also about a 5-minute Grab ride away.

I recently visited and was impressed by the cleanliness and neatness of the place. The staff were friendly and welcoming, making my experience even more enjoyable. However, some facilities were closed for maintenance and upgrades, which was a bit disappointing. Overall, it's a great spot, and I'm looking forward to seeing it when everything is up and running

It was good experience , me and my daughter enjoyed the sauna and pool, the food was great, the room is clean and well maintained, the service is great and the staffs are accommodating.

Got in our room around 2:30 pm. They seem to be really strict with early check-in unlike most hotels where you can get free early check-in from 12-1 pm. Easy to past time since mall is very accessible. Location is superb. Perfect for Binondo foodtrip. Room is nice for its price, but bathroom shower area can use some improvement. Jacuzzi and sauna area smells and doesn’t seem to be regularly cleaned. Feels unsanitary so we didn’t bother using it even if we wanted to. Wish they had a swimming pool.

My friends stayed here for 4 days and 3 nights. The location is okay, but if you are commuting, you need to walk about 5–6 minutes to reach the jeepney terminal. There are not many convenience stores nearby, but the famous Binondo area is very close. The room itself was okay.

I was so disappointed. The shower host from the bathroom was defective but in fairness it was repaired on the 2nd day midnight. And also no rubber bathroom mat (since the bathroom floor tiles is slippery) . They only produce the mat after my sister a pwd has warned them for any accident that she may incurred the front desk will be responsible. While the water heater is not 24 hours based on their post. Water heater resume on my 3rd day stay. The four treadmills at the gym are also not working it is all under maintenance. In regards i think this hotel needs already a fully renovation.