3-Star Hotels in Chicago

My stay at the Moxy Chicago was fantastic! From the moment we walked in, the atmosphere was vibrant, modern, and welcoming. The room was thoughtfully designed—every inch of space was used efficiently without sacrificing comfort or style. One of my favorite parts was spending time on the outdoor patio. It was the perfect place to relax, enjoy the beautiful weather, and chat. The lobby was full of life with a great DJ creating a fun vibe, and I appreciated that the snack and drink selection included quality options instead of just typical junk food. We were even welcomed with complimentary drinks, which was a really nice touch. Throughout our stay, we always felt safe, and every staff member we interacted with was friendly, attentive, and genuinely helpful. I also loved that the lounge areas and games weren’t just there for decoration—they were actually being enjoyed by guests, making the hotel feel social and inviting. It’s clear that the Moxy was designed to bring people together while still providing a comfortable place to unwind. This stay completely won me over. My next hotel stay will definitely be at a Moxy property. I can’t wait to experience another location, and I would highly recommend Moxy Chicago to anyone looking for a fun, stylish, and memorable stay in the city!

The hotel is in a great location! Large room with a kitchenette! The bed is very comfortable. The staff is super friendly and helpful! Breakfast with a good selection and delicious. We had a perfect stay.

Pool was saline and clean and warm enough to actually use. Breakfast was nice. Parking was $50 in the self park next door. Entrance houses 3 hotels which is confusing. Hotel had clean products and no terrible chemical or mold smells.

The hotel's 15th-floor reception hall is super tall and large, the rooms are spacious and bright, the bedding is skin-friendly, soft and comfortable, and from the window you can overlook the five iron bridges across the Chicago River and the buildings on both sides that are full of stories, and get a glimpse of the majesty of this century-old industrial city... The only drawback is that the water output of the shower is too small!

The location is great, with a CVS and a Jewel Osco nearby, and it's within walking distance to the Magnificent Mile and Millennium Park. The facilities are a bit old, especially the carpet which looked quite dirty. Housekeeping started knocking on our door at 8 AM every morning 😮💨, yet when we returned to the hotel in the evening, the room hadn't been cleaned. Upon check-in, I noticed the bottled water was priced at $3 a bottle, free for members. So I didn't drink any of the hotel's water. However, after checking out, my credit card was charged $6 for water. It's not a lot of money, but it left a bad taste in my mouth. Thankfully, Trip.com customer service was very helpful and negotiated with the hotel for a refund, which I'm still waiting to receive.

I stayed here one night for a concert The room was ok, nothing special for the price. The hotel is in a great neighborhood, and check in was a breeze. The staff was friendly and showed me to my room. However, checkout is stated at 11am. Ten minutes before checkout, the staff was banging at my door rushing me to get out because the next guest was already there. In all other experiences, when I arrive at a hotel early before check-in, they don’t go rush to kick the guest out of my room before their designated checkout time. I drop my bags off and enjoy whatever place I’m visiting and go to my room later. I don’t see why this was necessary and put a sour end to my stay.

During our recent stay at this hotel, we experienced a range of both positive and negative aspects. We made reservations on New Year’s Eve, marking our first visit to Chicago with my partner and friends. While we enjoyed the overall experience, we found the hotel to be more expensive than in the downtown area. The parking fees were particularly exorbitant, and the open space parking lot raised concerns about safety. Additionally, we noticed a discrepancy between the number of towels and cups provided in the room and the number specified on our reservation. Despite promptly contacting the hotel upon arrival, we were still short of towels and cups for two days. Despite these issues, we acknowledge that the stay itself was pleasant.

I stayed at the hotel for two nights and three days in late December 2025. Unfortunately, my experience was very disappointing. The heating system in my room was extremely loud, making it difficult to sleep. During my entire stay, there was no housekeeping service or towel replacement, which was very inconvenient. The building also feels quite old; even the elevator rattled whenever it moved. Breakfast was included, but the selection was limited and the overall quality was poor. On multiple mornings, there were no refills when items ran out, and even when I arrived around 8:00 a.m., most of the food was already gone. It honestly felt like a “breakfast war zone.” I hope your hotel takes these issues seriously and improves the guest experience moving forward.

The room was a good size, had plenty of storage, was clean, and was in a great location that was very walkable. The staff were helpful, although I had trouble contacting them before my stay (I attempted both through the chat here and by phone, but neither was successful).

My Honest Experience After Reading Negative Reviews I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised. The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website. One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed. Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming. The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly. Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper. Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises. I’m very grateful for the pleasant stay and would return again.