Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jan 16, 2026|Xichaxuan Double Bed Room (Multi-Functional Windowside Daybed, Smart Voice Control, Smart Toilet)
Guest UserFirst time in Snow Town as a southerner, and this hotel completely won me over! ❄️
Seriously, this Snow Town hotel is ridiculously close to the ski resort. I could sleep in an extra ten minutes in the morning ⏰, stroll over to the slopes, and still not be late. Ski fanatics, rejoice! 🥳
The Xichaxuan King Room I stayed in was absolutely fantastic! The room was clean and tidy, and the super soft bed made me never want to get up 🛌. The heating was incredibly powerful, completely saying goodbye to the damp cold of the south 👋! Disposable towels, toilet seat covers, and complimentary mineral water 🫙 – they thought of every single detail.
The most delightful surprise was the hotel's free activities! Playing 'splash water into ice' in sub-zero temperatures 💦, the moment the ice crystals flew everywhere was breathtakingly beautiful, simply magical ✨. They also had free sledges available, perfect for both seniors and kids. The crunching sound as it glided over the snow was pure winter happiness 🎿!
Add to that the free shuttle service and a hearty breakfast buffet 🍜, and it was such a comfortable and pleasant stay. I've already been raving about it to all my friends! ✌️✌️✌️
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Price per night from:HK$799
Posted on Feb 28, 2026
Guest User
Super friendly, very welcoming and helpful. Got a car for us from the hotel to Dunhua Railway station (would have been more expensive and difficult to get a Didi). The room amenities were more than what's expected for this price (the toilet was like japan's). We were well satisfied. They even have a restaurant on level 1 which was super convenient considering the location of the hotel. Must come :)
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Price per night from:HK$213
Posted on Jan 16, 2026
M318702****
The hotel is brand new, and the rooms are very clean and unique. You can enjoy the outdoor scenery right from your bed. They offered complimentary frozen pears and persimmons upon check-in, and a free breakfast. The ground floor houses a cafe where you can order coffee and milk tea. The hotel also provides butler service. When entering Snow Village, a butler will pick you up and guide you, and they'll inform you of activity times in advance. Our butler, Xiao Wu, accompanied us throughout our stay, taking us to the best spots for photos in Snow Village, helping us take pictures, even refilling our hot water. They guided us in playing 'water splashing into ice,' letting us do it as many times as we wanted until we were thoroughly entertained. When we left, they dropped us off at the bus station and helped with our luggage the whole way. The service was excellent. Five-star rating for Butler Xiao Wu!
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Price per night from:HK$1,683
Posted on Jan 8, 2026
Anonymous User
I had the most pleasant stay at the hotel! Ever since my booking they contacted me to stay in touch and asked if i needed any help prior my trip. Every booking was assigned a butler, and our Butler Cao made the trip cery smooth and comfortable! Just inform any inquiries or wish list that you have and he will deliver! He even picked us from the station and our luggage, brought us to the famous spots, shortcuts and accompanied us around the town. I even asked questions after my stay and they still gladly reply which i will be forever thankful.
The room is exactly how it looks like in the pictures cery clean and comfortable. We have informed beforehand regarding our dietary restrictions and they understood and prepared breakfast which were muslim friendly.
The hotel’s location is perfect as its very near the centre but not too close so it was comfortable and it was not so noisy at night.
Overally we had a very pleasant stay and recommend this hotel for anyone interested! Definitely regret staying for only 1 night and wished we could stay longer
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Price per night from:HK$1,268
Posted on Apr 22, 2025
Prosecco women
A very good hotel for such a small Chinese city👍🏼The rooms are non-smoking, clean with daily cleaning, the mattress is comfortable, soaps and toiletries in large quantities with the aroma of green tea (very pleasant), breakfasts are quite varied and tasty, a beautiful reception and recreation area (this area is smoked). They checked us in before 2 pm (we arrived at about 10 am) without any extra charge or waiting.
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Price per night from:HK$342
Posted on Jan 17, 2026
saba lama
The hotel is right in the heart of the scenic area, making it super convenient to get around. The facilities are great, and it's spotlessly clean. The bed was huge, and the heating was just right. A special shout-out to Xiaoyang, one of the hotel staff, who was incredibly welcoming and accommodating. She went above and beyond, even helping me with my luggage. Thank you!
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Price per night from:HK$483
Posted on Dec 24, 2025
Axian~
(This is absolutely, 100% genuine and I'm so touched!!!) My boyfriend and I traveled together, and we only booked this hotel in Xuexiang the night before, but it turned out to be the luckiest decision I made on this trip! Shortly after booking, they assigned us an incredibly enthusiastic butler!
From travel itinerary planning to basic hotel services, he was almost always online 24/7. He explained all the activities available in the scenic area, customized our route based on our preferences, helped us book all our tickets, and even arranged our return transportation to Harbin, considering the heavy snow might block roads. Ahhh, seriously, if we had any questions or didn't know where to go, we could ask him and he'd reply instantly! So cool!
When we got back to the hotel at 11 PM, the hotel restaurant was closed, and there was no delivery service in Xuexiang. But our butler first prepared frozen pears, frozen persimmons, and other fruits for us, and then went out into the snow, checking multiple stores to get us dinner 🥹 (He truly anticipated all our needs and proactively recommended more cost-effective options – he's seriously so genuine 🥹)
The hotel restaurant service was also excellent; the dishes were incredibly fresh and delicious!
Today was so much fun! We saw thick snow, snow mushrooms, visited **Qiang's house, watched Northeast Errenzhuan (a local folk art), rode snow tubes on Bangchui Mountain, participated in a 'down jacket disco,' and embraced under the fireworks!
So, I believe that the key to every trip is the encounters you make. We were so fortunate to encounter a hotel that provided such immense emotional value. This was a truly wonderful experience and a very romantic trip.
In the vast, icy, and wild Northeast, gentle fairy tales can be told…💕
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Price per night from:HK$581
Posted on Feb 28, 2026
Naraxiaolv
This is probably the best value-for-money hotel in Xuexiang. The rooms are fully smart, with two floor-to-ceiling windows! Very clean. The hotel offers luggage pickup and drop-off, a water-to-ice splashing experience, and even provides local cotton-padded jackets in the rooms. Plastic sleds for kids to play with are also free. The toiletries in the room are complete, and the service is very attentive. I'd definitely stay here again next time. The only minor issue is that the WiFi is a bit slow.
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Price per night from:HK$489
Posted on Feb 16, 2026
AnnaaaaaG
How should I even start, the whole stay was just amazing although it was only for a night. I booked 3 rooms in total for my family and the host and all the staff were so nice, they picked us up, gave us fruits and drinks, treated us like a close friend and family. My dad wasn't feeling well and they kept caring about us which was amazing. They have their own food too so we ate there but it's amazing tooo!!! Oh yes, the room is clean, it's as what you see online and it's really worthy the money if you're going to XueXiang snow village. Book this hotel!
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Price per night from:HK$289
Posted on Jul 20, 2026|Business Queen Room
Guest UserPros:
1. Located in the bustling city center, right across from Qizhen Plaza. It's incredibly lively at night, with nearly a dozen public square dance groups and all sorts of shops.
2. Very close to several popular attractions, like Rentou Building, the Church, and Dabai Tower. You can easily stroll around to seven or eight sights.
3. The king-size bed is genuinely wide, I'd estimate over 2 meters. Plenty of space for a child to roll around without any issues.
Cons:
1. There are so many Russians! I'm pretty sure there were more Russian guests than Chinese, at one point I felt like I was the foreigner.
2. Breakfast is in the revolving restaurant on the top floor. If you go too late, some dishes will be gone.
3. There are only two elevators, so you usually have to wait a bit. It's fine if you're not in a hurry, but it can be annoying if you are.
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Price per night from:HK$264