4-Star Hotels in Incheon

I highly recommend this Atour Hotel! The service is incredibly warm and the staff are gentle and attentive. The room gets great natural light, is spotlessly clean, and the bedding is skin-friendly and comfortable for sleeping. The soundproofing is excellent. Breakfast offers a wide variety of choices, and the freshly made noodles are very popular. In the evening, they even offer comforting hot congee. The public areas are quiet and elegant, perfect for reading or relaxing. Overall, it offers great value for money, and you can see the thoughtfulness in every detail. It was a very relaxing stay, and I'll definitely stay here again next time I'm in town.

If you're arriving in Seoul at night, staying near Unseo Station is a good choice for an airport hotel. It's just a 2-minute walk from the station exit. The only downsides are that it can be a bit confusing to find the front desk when checking in, and since it's close to the railway, there can be some noise. If that's an issue for you, you might want to make a note of it. The rooms are quite spacious though, easily accommodating a family.

I had a disappointing experience with the front desk staff, even though the hotel itself was quite nice. Before my arrival, I emailed the hotel to ask if early check-in would be possible since my flight landed in the morning. I also asked Trip.com to contact the hotel on my behalf. Neither the hotel nor Trip.com informed me that there would be an additional charge for early check-in. They only asked what time I expected to arrive. When I arrived at around 10:30 AM, the receptionist showed no expression and immediately told me that if I wanted to check in then, I would have to pay KRW 11,000 per hour. Since I wasn't informed of this policy beforehand, I decided to leave the hotel, have breakfast, and spend some time sightseeing instead. I returned at around 1:00 PM, and the same receptionist was at the front desk. She was even eating at the reception counter in the hotel lobby. Without any greeting or smile, she told me that if I wanted to check in at that time, I would need to pay KRW 22,000. I paid the additional charge because I had no other choice. I have stayed in hotels all over the world, and this was honestly the worst front desk service I have ever experienced. What made it even more disappointing was that the hotel was far from busy—there appeared to be many vacant rooms. The hotel itself is good, but the poor attitude and lack of professionalism from the front desk staff left a very negative impression. I hope the management will provide better customer service training in the future.

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My room was very clean, and the front desk hep was extremely helpful and polite. I enjoyed the view from my room and it was fairly quiet. I would stay there again.

This was my third time staying here. This time, I also booked the airport shuttle service for the next morning in advance. However, when I got in the car, no driver or staff member checked my ticket, and the driver didn't ask me which terminal I was going to when we started driving. As a result, we didn't go to T2 first and then T1 as indicated. I had to get off and ask the driver which terminal it was, and only then did I realize it was T1. I told him I needed to go to T2, and the driver was quite rude, saying I wasn't a guest of this hotel and I wasn't his passenger. I showed him my ticket, and he said I should have given it to him before getting in, but no one checked tickets beforehand, and the driver didn't ask me in the car. On the way from T1 to T2, the driver kept muttering and swearing in Korean. His attitude makes me reconsider whether I'll choose this hotel again next time. Poor review. Did the driver see me in the car from the beginning but think I was trying to get a free ride? His behavior is really concerning. There seems to be an issue of discrimination against Chinese people and a lack of proper procedures.

Many hotels near Incheon Airport have check-in times at 11 PM and look a bit like love motels, so I specifically chose this one. The room initially assigned on the third floor was quite clean, but the wallpaper was wrinkled, which was very off-putting. Some areas even looked moldy. Additionally, while the Wi-Fi connected, there was no internet. After reporting this to the front desk, I was moved to a room on the fifth floor, which seemed like an upgrade. However, the wallpaper in the fifth-floor room was also wrinkled. Left with no other option, I contacted Trip.com's customer service. After a lengthy discussion between customer service and the hotel, the hotel claimed it was due to the local humid air, making it difficult to prevent wallpaper from peeling. I then went out and didn't return until past midnight, so I had to make do for the night. The air conditioning in this room also seemed problematic. I felt cold, so I turned off the AC with the remote. A little while later, I realized nothing had changed, and the AC automatically restarted immediately after being turned off. I'm not sure why. I then set the temperature to thirty degrees, and that finally stopped the AC. In the morning, I noticed many rooms had their doors open with notices posted, and tables and mattresses were being moved out. It felt like that floor was undergoing renovations. I reported this to Trip.com's customer service, who, after contacting the hotel, said they were just doing cleaning. Overall, I was quite dissatisfied with this stay. The room was clean and well-equipped, but because of the wallpaper's condition, it felt like staying in a dilapidated house, and the cleanliness only highlighted the contrast more. I really feel that rooms in such a state should not be rented out by the hotel.

Clean hotel and quiet. Can't say much more though because we arrived super late and have to leave early in the morning for the airport. Did the check in , and got a sarcastic comment from the receptionist because we arrived at 1am . After getting in the room , we wanted to ask the receptionist to book a taxi for us , and where was the remote for the AC , but he was not at the reception, and didnt pick up the phone either.... Didn't have the shuttle bus both ways. So had to take public transport , which is not very convenient. Had to walk 20/25min after the bus stop with all the luggage. However in the morning it was easy to book an Uber.

Not bad for a one-day business trip. I was a bit worried about the mechanical parking, but my car was quickly retrieved in the morning. It was the hottest time of year, so it was a little warm, but I slept well and the TV was good. The water pressure could be a bit stronger, but I guess you can't expect too much when you're paying such a low price. Overall, I'm satisfied, and the welcome cookies were delicious. I didn't get to try the ramen, but I'd like to next time. It's not a bad place for value for money.

The place is very suitable for young one-night couples who don't really pay attention to the little things. For families with kids, I wouldn't recommend this hotel. When we chose, we thought there would be a bathtub in every room, but there was no bathtub in any of our group of people's rooms. The reception couldn't give a parking discount. They said there are a lot of different companies out there and they can't help.