5-Star Hotels in Toronto

When staying at the hotel, the front desk informed that all non-alcoholic beverages in the mini-bar are free because they have been prepaid. After that, bring some desserts. Someone knocked on the door at night, asking if a turndown service was needed. Before leaving, I was told that there are additional charges: facility charge $12, Neighbourhood Mktg $4.89. This is required upon check-in.

We had an amazing experience at the Soho hotel. The room was impeccable with a spacious closet area and huge bathroom. The room offered all the amenities. And the turn down service every evening was a nice touch. The location was great as well. Many food establishments nearby and it was close to everywhere we planned on going. We would definitely stay here again.

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

The location in Toronto's Financial District is impeccable. Breakfast is à la carte and costs extra. The room was a bit small, and although bath salts were provided for the tub, I didn't use them. I happened to be there during TIFF, so the lobby was a bit chaotic.