Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Nov 10, 2025
Guest User
Standout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating.
The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting.
More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes.
The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space.
If you want high end luxury visit Maroma.
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Price per night from:JPY 131,364
Posted on Mar 23, 2026
Martin Verreault
It was my third trip with my gf to this hotel and we loved it every single time. The food is amazing and the staff is incredibly kind, and the cocktails are diversified and delicious
The only suggestion I could make to make the experience even better would be a nice espresso/coffee machine experience. Generally speaking, when they make a latte/capuccino or any other type of speciality coffee the foam
Is not totally adequate and the milk used is a bit too sweet for Some reason. But this is just my personal preference! :)
I would recommend this hotel to everybody that want to enjoy a quiet/romantic time with his/her partner
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Price per night from:JPY 28,314
Posted on Jan 5, 2024
Anonymous User
I have stayed in some top hotels. This is undoubtedly the overseas hotel with the best value for money and the best service I have ever stayed in. It includes free park tickets. Other hotels pick up from the airport by shuttle bus or the like. This one is a Model Every employee around the clock is enthusiastic and serious. They also speak the best English among the Ten Days Inn in Mexico.
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Price per night from:JPY 304,071
Posted on Feb 4, 2024
Guest User
Insanely beautiful hotel. The rooms are amazing. Service, beach everything is perfect
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Price per night from:JPY 112,880
Posted on Nov 15, 2025
我。
I left the Maya Riviera hotel on the morning of November 14, and when I checked in and left the hotel, I found that I had about 300 dollars less in my wallet. The thing is: I took a taxi to the hotel when I checked in, I paid the fare in cash dollars, so I remember there were a few hundred dollars in my wallet, and the hotel was all inclusive, so I didn't have any cash consumption during my stay. I left the hotel in the morning to go to the airport because I had to take a taxi, I wanted to prepare the dollar cash in advance, and when I opened my wallet I found that there were thirty dollars in the cockroach. During my stay at the hotel, my wallet was in my bag and my bag was on the hotel room table. During this period, the service staff of the hotel cleaning room can enter my room and take the dollars in my wallet. Because I had to catch a plane in the morning, I told the hotel staff that I didn't have time to call the police. Traveling to Mexico still has to pay attention to property and personal safety.
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Price per night from:JPY 114,550
Posted on Nov 3, 2019
WEIMINThe hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!
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Price per night from:JPY 57,922
Posted on Jan 16, 2024
Meni Farjon
Booked an ocean-view king room for a higher price. Got a rather humiliating view of some fenced balcony that doesn’t even belong to the room with what appears to be an empty roof. Could barely see any piece of ocean. I have repeatedly asked if this was indeed an ocean view room and was told that it is indeed. Very disappointing to pay extra for that. I would have preferred any other view but this really. The food and service is excellent and the property is well maintained, but overall the room view made us feel tricked and ruined the experience.
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Price per night from:JPY 38,238
Posted on Dec 19, 2023
Guest User
The hotel, the best but to pricy, so gritty expecting 6000 pesos for a less than 50 dollars game.
Also not making up to the agreement, between Trip and Nickelodeon together. Last time I use both
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Price per night from:JPY 69,045
Posted on Feb 24, 2026
Guest User
Pros - the staff is all wonderful. The resort has been recently renovated so it’s in relatively good condition.
Cons - the food isn’t great… I would call it mediocre verging on poor. The a la carte restaurants weren’t great either and I would call the booking system/insane red tape process to visit the a la carte restaurants off putting, verging on insane.
I probably won’t be back for the above stated reasons, but I must reiterate that all of the service staff were truly lovely and no question the highlight of the trip.
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Price per night from:JPY 15,309
Posted on Feb 11, 2025
Guest User
The environment and facilities are complete. Although it can be seen that it is a certain age, the management and operation are still relatively complete. Although there are many restaurants and activities, they all need to be booked in advance, so everyone should be prepared in advance and book the place you like as soon as you arrive, otherwise it will be a pity. You can basically visit one place a day, all of which are very good and fun. The overall feeling is still good
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Price per night from:JPY 154,787