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Stayed here last night on a coach trip to Durham,rooms modern and clean,small bathroom but sufficient, no fridge in room,there was a hairdryer,nice shampoo,bodywash,tea/coffee facilities. Evening meal, if you are on a trip you have to sit as a party,and the like you to share tables with other guests,but we sat on our own and insisted we stayed there,but you could tell staff weren't happy with some staring looks from the manager,the meal was OK,you get a sheet of paper with 3 choices for srarter main and pudding,we chose chicken dinner,not big meals but quite nice and hot,a bottle of wine was £14,with a discount you get with your room card,now breakfast is fantastic full English which you helped your self,warm also.cereal yougurt fruit, porridge,toast station very plenty full,would stay again, just off putting about seating arrangements,as you feel you are treat differently to other guests,and I feel its the coach party's that bring the money in.

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.

Met jade on reception as we arrived, very friendly, very helpful, asked us the reason for our stay and as it was a birthday we were upgraded to priviledged room, given a welcome drinks voucher for the bar and a complimentary late checkout. Checkin and checkout was simple and quick, every member of staff we passed spoke to us and were very friendly. Hotel looked after our bags before our stay aswell so we could go out without a suitcase. Room was very clean, well stocked and a nice place to be. View from the topfloor was really good, could see the golf course and a wedding! Being really picky a couple of bits in the bathroom could probably do with a refresh but it took away nothing from the stay or the service. Would definitely consider staying again if we visited Newcastle in the future.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.

It is so peaceful here as I have enjoyed my stay all through. All amenities such as the refrigerator, washing machine, cooker, microwave, ironing board, WiFi for Internet to mention a few are all in good working condition. I am sure I will definitely come back again. It is a good location as it is close to a bus station and the level of maintenance and cleanliness here is very satisfactory. It is also in a well secured environment. Kudos to the management team. Please, keep it up.